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Telephone password: need help to understand what this password reset option is.

MBOX user shared this question 2 months ago


Can someone explain to me what is meant by "Telephone password"? I am talking about the third option that mailbox.org gives us for password reset in: Settings > mailbox.org > Personal data > Contact details for password reset. I see different possible ways to understand this, and nothing in the Knowledge Base or in previous topics to clarify what it is. And I have read this page: https://kb.mailbox.org/en/private/account-article/forgotten-your-password. I mean that it actually gives no way to know exactly what this security feature is.

Thanks for your attention so far, and thanks so much in advance for your help!

Comments (1)


When a telephone password is set up, you may call us under the number that is going to show in the password reset options. You then may give us your main e-mail address and the password that was chosen by you (and which should differ from the one you use for the login).

You have 2 tries in order to name the right password.

If it matches, we are going to set a fresh password for you and wait until you have access to your account.

Finally are going to ask you to change this password.

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