Credit balance reminder
Published
Hi team,
It seems I've never received any email/notication about my credit balance going to zero.
Literally by luck, I was wondering how much credit was left in my account, turns out, ZERO and I was on the last day paid (screaming internally)!! I've been searching in my inbox, nothing came from you folks, no reminder?
I've just received the payment notification so I believe my inbox filter are right?
Anyway, please do check your reminder rules for the remaining credit on our account,
Thanks
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I just noticed I have lost about 7 days worth of emails because of the credit balance dropping to zero and my account being downgraded to some bottom tier with just 100 MB email box quota which then was instantly full. No reminder beforehand and also no notification when this happened. It wasn't even highlighted in any meaningful way in the web UI. Seriously, send an email, SMS or whatever to let the user know!
It absolutely boggles my mind that the system works like this and just starts silently rejecting emails without any warning. To this date I have been a satisfied user and happy to recommend mailbox.org but now I'm seriously considering moving elsewhere.
I just can't wrap my head around the stupidity of this...
I just noticed I have lost about 7 days worth of emails because of the credit balance dropping to zero and my account being downgraded to some bottom tier with just 100 MB email box quota which then was instantly full. No reminder beforehand and also no notification when this happened. It wasn't even highlighted in any meaningful way in the web UI. Seriously, send an email, SMS or whatever to let the user know!
It absolutely boggles my mind that the system works like this and just starts silently rejecting emails without any warning. To this date I have been a satisfied user and happy to recommend mailbox.org but now I'm seriously considering moving elsewhere.
I just can't wrap my head around the stupidity of this...
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