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Suddenly have "100 MB Quota exceeded" while I'm supposed to have 2 GB
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Hi there,
just found out that my 2GB has been reduced to 100 MB, so I can't receive new emails anymore.
I have an old "Mail" account :
And here's the state of my account :
Can anyone help? Anything I can do to resolve this? I hope I don't need to switch to a light or standard account :/
Best regards
The same problem 
Hi, it might be the case that your account has run out of funds. Please contact our support team via our helpdesk under https://help.mailbox.org. They will gladly assist you.
With kind regards
your mailbox.org-team
Hi, it might be the case that your account has run out of funds. Please contact our support team via our helpdesk under https://help.mailbox.org. They will gladly assist you.
With kind regards
your mailbox.org-team
Oh wow, that was it, simple as that ...
I use to top up my balance for one year in advance and usually get reminders when it's about to expire, but never got such email or notification this time :/
Thanks for the swift reply, very nice support !
Best regards
Oh wow, that was it, simple as that ...
I use to top up my balance for one year in advance and usually get reminders when it's about to expire, but never got such email or notification this time :/
Thanks for the swift reply, very nice support !
Best regards
Hi,
thank you for your nice response. Indeed some of our clients did not receive the reminders in time, due to an incorrectly set parameter. Our administrators have found and corrected the parameter. Customers that have been affected by this will receive the reminders shortly.
We apologize for the inconvenience and hope that you are happy with our service nonetheless.
All the best,
your mailbox.org-team
Hi,
thank you for your nice response. Indeed some of our clients did not receive the reminders in time, due to an incorrectly set parameter. Our administrators have found and corrected the parameter. Customers that have been affected by this will receive the reminders shortly.
We apologize for the inconvenience and hope that you are happy with our service nonetheless.
All the best,
your mailbox.org-team
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