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Suddenly have "100 MB Quota exceeded" while I'm supposed to have 2 GB

5717500 shared this problem 14 months ago
Published

Hi there,

just found out that my 2GB has been reduced to 100 MB, so I can't receive new emails anymore.


I have an old "Mail" account :

1297604ed7dd69033b29171c68dbe284

And here's the state of my account :

cd468b76e29ad6cb896e0cdae8eeec47

Can anyone help? Anything I can do to resolve this? I hope I don't need to switch to a light or standard account :/


Best regards

Replies (6)

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1

Hi, it might be the case that your account has run out of funds. Please contact our support team via our helpdesk under https://help.mailbox.org. They will gladly assist you.

With kind regards

your mailbox.org-team

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1

Oh wow, that was it, simple as that ...

I use to top up my balance for one year in advance and usually get reminders when it's about to expire, but never got such email or notification this time :/

Thanks for the swift reply, very nice support !

Best regards

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1

Hi,

thank you for your nice response. Indeed some of our clients did not receive the reminders in time, due to an incorrectly set parameter. Our administrators have found and corrected the parameter. Customers that have been affected by this will receive the reminders shortly.

We apologize for the inconvenience and hope that you are happy with our service nonetheless.

All the best,

your mailbox.org-team

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1

Same thing happened to me. I never received a reminder. No response from support team. Pretty lousy service. Switching to another provider.

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1

Hi and thank you for your message. We always send out reminders via e-mail three months, four and two weeks before a contract runs out. Our support team will look into the matter and get back to you as soon as possible.

With kind regards

your mailbox.org team

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1

same here, took me nearly a month to realize i dont receive E-Mails anymore... EMails from an entire months are now lost!?
Can't you send reminders when the mailbox exceeds the quota?

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1

Hi,

and thank you for your comment. We always send out three reminders before an account runs out of funds. One three months prior, one four weeks prior and one two weeks prior.

With kind regards

your mailbox.org team

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