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Suddenly have "100 MB Quota exceeded" while I'm supposed to have 2 GB

5717500 shared this problem 26 days ago
Published

Hi there,

just found out that my 2GB has been reduced to 100 MB, so I can't receive new emails anymore.


I have an old "Mail" account :

1297604ed7dd69033b29171c68dbe284

And here's the state of my account :

cd468b76e29ad6cb896e0cdae8eeec47

Can anyone help? Anything I can do to resolve this? I hope I don't need to switch to a light or standard account :/


Best regards

Replies (3)

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1

Hi, it might be the case that your account has run out of funds. Please contact our support team via our helpdesk under https://help.mailbox.org. They will gladly assist you.

With kind regards

your mailbox.org-team

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1

Oh wow, that was it, simple as that ...

I use to top up my balance for one year in advance and usually get reminders when it's about to expire, but never got such email or notification this time :/

Thanks for the swift reply, very nice support !

Best regards

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1

Hi,

thank you for your nice response. Indeed some of our clients did not receive the reminders in time, due to an incorrectly set parameter. Our administrators have found and corrected the parameter. Customers that have been affected by this will receive the reminders shortly.

We apologize for the inconvenience and hope that you are happy with our service nonetheless.

All the best,

your mailbox.org-team

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