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Email not working

9534197 shared this idea 10 months ago
Declined

Replies (10)

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Please do something. My email isn't working. I'm not able to send emails. always getting: message could not be sent to the following recipients: not owned by user

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sometimes I get : Wrong or missing login data to access mail transport server smtp.mailbox.org. Please check associated account's settings/credentials.

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Hi, could you please open a ticket with our helpdesk under https://help.mailbox.org ? Our colleagues from the support will gladly help you.

All the best from Berlin

your mailbox.org team

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I'm not able to

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Hi, you should be able to open a ticket there. What exactly is the issue? Could you describe it?

Kind regards

your mailbox.org team

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Wrong or missing login data to access mail transport server smtp.mailbox.org. Please check associated account's settings/credentials. and when i try to send an email to my mailbox.org account i get:

Address not found

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Sorry, I meant why you can't open a ticket with our helpdesk. That should work. As to your question, our support just checked your account but could not find any errors. This means they have to look deeper into it. Please try to open a ticket under https://help.mailbox.org again or write an e-mail to help@mailbox.org. Thank you!

Kind regards

your mailbox.org team

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Because it's a team mail account.

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Thank you for your response. Of course our supporters have already checked that but there are no errors. Please try to open a ticket under https://help.mailbox.org again or write an e-mail to help@mailbox.org. Thank you!

Kind regards

your mailbox.org team

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We gathered evidence that this account has been used to perpetrate illegal activities.

It's going to remain blocked in order to protect our customers and our reputation.

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