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Download of archive not possible

8978565 shared this problem 10 months ago
Published

After having requested my archive, I can see it in my account but the click to download doesn't work. The icon changes its colour when clicking on it (from light to dark) but the download does not start.

I am using an Android device with Firefox.

Looking forward to any help. Thank You a lot!

Replies (4)

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I have the same issue. Clicking the download button gives me a 500 internal server error in my browser console.

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Hello to both of you, would you be so kind to open a ticket at https://help.mailbox.org so our support team can take action on this?

Please add these additional details in the ticket:

  • operating system (Windows, Linux, Android, iOS etc)
  • browser and version (Firefox, Chrome, etc)

Best regards

your mailbox.org team

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Same issue here

Linux/Chromium 113.0.5672.126

Linux/Firefox 100.0.2
Win 10 Pro/113.0.5672.93

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Hi @2006285,

Please open a ticket at https://help.mailbox.org and kindly add these details, so our support team can take action on this.

Thank's a lot for your patience and best regards from your mailbox.org-Team

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This is to confirm this challenge with our Business account

On May 13th, 2023 we created ticket #65311. Reporting this to the Mailbox.org team. Including the steps to reproduce and screenshots. We're waiting for their reply.

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