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Added funds via Paypal - Amount not credited to my mailbox account

7412223 shared this problem 10 months ago
Published

I was wondering if there is usually a delay in funds being credited to the mailbox account. I added funds plus the transaction fee via Paypal last night and my current account balance still shows 0,00 €.

Comments (4)

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In this case, Paypal is holding / deferring your payments caused by their anti-abuse system.


Please contact Paypal. We haven't received any money.

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Under the transaction, Paypal shows it as being complete. When I click contact, it brings up a form to contact the seller through Paypal. I have attached screenshots of the payment information and the screen that comes up when clicking "contact" on Paypal.

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The payment has been credited to my account. Thank you!

I now face a similar problem to the user here: https://userforum-en.mailbox.org/topic/paypal-extra-charge

The amount paid was 61,27€ since the add funds section indicated that an extra 1.27 was needed. The current account statement section shows 2.49 subtracted from the amount by mailbox.org, leaving 58,78€, rather than the 60€ needed for a year of the mail plan I intend to use.

I have attached a screenshot of what the "add funds" section shows.

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Edited: I had misread the date listed using mm/dd/yy instead of dd/mm/yy. The problem in the comment above still persists.

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