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Cannot edit external mail account

8910884 shared this problem 6 months ago
Published

I sent this to support 4 days ago but no answer has been received. Help files say to add or modify an external mail to mailbox.org to read the instructions here.


(Actually I want to delete the added accounts since Mailbox.org has been told me the added account has been deleted because of invalid credentials from iCloud. In any case I found it is better to forward from iCloud and gmail)


HELP FILE SAYS

https://userforum-en.mailbox.org/knowledge-base/article/how-to-integrate-external-e-mail-accounts

"After logging on to mailbox.org in the browser, go to Settings → Accounts."


I cannot find such a menu (is this the OLD mailbox menu?). What I find is as per the attached image. There is no place I can see to manage or delete external mail. As support seems to very busy can someone who knows the system layout advise?


Thank you,


Paul Arenson


Attached image file:

ef34759e4fd83b37d96be54da6df887d

Comments (3)

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Nobody can help me? I just need to find the place where I can remove the two external accounts I added. I cannot find the menu. Can someone show me where?


Help has still not answered my question. It seems to have gotten lost.


Thanks!

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There are two places:


1) POP3 Dowloads: See the menue "Fetch external POP3 mail accounts" as shown in your screenshot.


But I think you have simply added as an IMAP ressource to the webmail system. This is not part of the mailbox.org settings area, but in the general Open Xchange settings area.


2) Have a link at "Avatar => Settings => Accounts"

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Thank you very much. I found it.


Appreciate it.

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