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Cannot share file - "Password Needed"

3159015 shared this question 9 months ago
Need Answer

I've got a file that I shared with a couple of people by invite.

Although most don't have a problem, one is stuck at a screen like this:

/131919fedfdc0bba07378456fa75fe4e


I see in the contacts list that he has a public PGP key, as do all the others I sent the file invite to.

He doesn't remember what if any password he used, everything he enters just results in "Bad Password", and even when we tried it with my encryption password, it fails.

There is no password hint, or password reset that I can find anywhere. And any other file I send him a link to is also unreadable by him.

How can I reset this?