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Can't login on my acccount

4329083 shared this question 4 years ago
Need Answer

Hi there,


I currently can't login on mailbox.org with my e-mail account


I'm using a PIN + YubiKey temporary password. I used the same details to login before. Now I simply get 'Login fehlgeschlagen'.


Need help asap!


Greetings

Comments (8)

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Are you using a mailbox.org Yubikey or an original Yubikey to authenticate against Yubico cloud?

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I'm using the original Yubikey (not from mailbox.org). It used to work fine, but stopped working since yesterday.

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Can you please remove my name and e-mail address in the original question? I wasn't aware this is being published to public.

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I double-checked our services and everything is working well. Do you have problems with login to other accounts using this Yubikey?

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To be honest I only used it with mailbox.org. Could you disable the yubikey authentication so I can use my regular password?

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Is it possible to get an update on this? As I still can't login with my (non Mailbox.org) Yubikey and/or with my regular password!

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If you retrieve your emails by an email client too ,you use the password reset function of your account. It will send an email with a reset code to the account address. The reset will deactivate the otp.

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Having a problem logging on to my account. It used to work fine but now without success.

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