Didn't understand the family account purpose

5286241 shared this idea 2 weeks ago
Proposed

I have a mailXL plan and I've created a family account for my wife, but in her account she can't create more than one alias and her mail storage is just 100MB. I thought we would have 25 alias per account and her mail with 5GB storage.

Am I missing something? Please, help me.

Comments (4)

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I think you have to pay for your wife's account as well. I am using the Office XL Plan and my wife uses a MailXL plan. The family account is just a "normal" account but is able to share things with your main account.

I personally think the name "family account" is really misleading to english speaking customers. In UK&US, a family account would be like 5€/month for 5 accounts or so...the purpose of the "familienaccount" is calendar, addressbook & folder sharing. So you get 2 separate accounts and will have to pay for 2 accounts.

Just my guess as a user, i'm not working at mailbox.org.

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That's not cool. If things works like you said, there is no point in have a family account. Do you know if I can back to Mail Package receiving the money that I spend in MailXL?

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There are many points for family packages, because they're designed to share mails, calendar, contacts and drive documents very easy inside the group/family. Payment itself is for sure NOT the reason for creating family accounts. And it's not always the case that family accounts should be payed in one group, because sometimes family also have members > 18 years old and maybe people want do live their live independent and without of control of their parents (or childen...).

But: We will change the payment in the near future (hopefully 2-3 month) so that family members can choose the payment model (individually or grouped). It's on the short list and going into development soon.

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Peer Heinlein, thanks for your response. Talking to my wife, we decide to take the Mail Package each. I guess it will be enought for our use. At this moment, I'm on the MAILXL package. How can I downgrade it ? Can't find this option here.