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e-mail quota full

8127997 shared this question 17 months ago
Answered

Hi


I have been a fan of this email service for a few years but lately it doesnt seem to work well. My email quota (storage) is listed as a 100% full, and stays at 100% even if I keep deleting emails. This is very frustrating since i am not able to receive new emails. Also I would like to know how much e-mails are in my inbox and have a better idea of how much space is actually taken by them because from my estimates there is no way that my current email data adds up to 2 gigabite. Anyway I would like to get in contact with someone, preferrably by phone but there seems no other way of contacting them. Any help would be greatly appreciated!

Comments (2)

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Actually your account ran out of money and is unpaid. You have received several warnings (5 to 6) in the last three month about that. On February 19th it'll be deleted if it's still unpaid.

For that, your account felt back into unpaid/testing with 100 MB mailquota and your 1.8 GB inbox is ~1800% over quota.

Please have a look into the payment menu in your settings and add some money. I'll be immediately switch back into paid mode and also your 2 GB quota will come back.

Please investigate, why you haven't seen any of our e-mail notifications.

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Actually I have a similar issue. My quota says almost full when i have deleted practically everything, no heavy files, pdf, videos and so on. I looked everywhere it's impossible to be that full. I have paid my yearly due.

Clarification and help would be greatly appreciated!

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You have ~2000 messages in Trash. Clean up the Trash folder.

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No i have 97

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in trash folder

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No, you have 2025. Maybe you misunderstand the difference between your local Trash in your mailclient and the real Trash located inside your mailbox.org mailbox.

# doveadm mailbox status -u xxxxxxxxxxxx@mailbox.org messages Trash

Trash messages=2025

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So how can i delete my mailclient trash please? And where is it on the menu bar or account setting please?

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Hi there, well with no action on my behalf, 278 emails have been moved from the trash to my inbox marked as new emails. Could you possibly you shed some light?

Beside can you please indicate me where is "the real Trash located inside your mailbox.org mailbox" because when i go to my mailbox.org mailbox i don't find a trash.

It might seem very obvious to you, but it's not. A screenshot with a coloured circled and a step by step would save us a lot of time.

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6790541b057c376d71050afb1d117c29


First of all: We're not able to give individual support in a public userforum here. Especially when a good answer would include personal details, we're not able to post and discuss stuff here in public. Please open an individual support ticket at https://help.mailbox.org - our helpdesk agents will be happy to assist you.

A trash folder is normally named as "Trash" and marked with a dustbin icon. It could be named differently, depending on the language of the user, so localized versions of "Trash" are possible. In my screenshot it's named "Papierkorb" (=German)

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