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GRD-AUTH-0002: Bad password.

3547199 shared this problem 7 months ago
Published

Hi,


I can't send any email. What's going wrong ?

Erreur du serveur avec le code d'état HTTP 500. Message d'erreur : status code: 500, reason phrase: GRD-AUTH-0002: Bad password.You well imagine I did not change my password..Thanks

Comments (3)

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You probably activated 2FA and did not realize how it works here.


Usually:

user password -> OTP

On this website:

4_digit_pin -> OTP


when you create your 2FA/OTP token you replace your password with a 4 digit pin that will now be your new password.


i hope the mailbox team will finally listen to customers and see how unacceptable the 2fa situation is for a modern website

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Thank you for the answer. It was an opportunity for me to understand what 2FA is. In any case, it started working again without I touch anything. Strange behavior...But that put me in an embarrassing situation for a while :(

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When trying to unlock a message, i entered the Guard password and here is what i get "Erreur du serveur avec le code d'état HTTP 500. Message d'erreur : status code: 500, reason phrase: GRD-CORE-0005: An error occurred: GRD-AUTH-0002 Categories=PERMISSION_DENIED Message='Bad password.'"

I have another error when i type a REALLY false password "Mot de passe erroné" (in french)

I followed the guide for Guard with alias domain, followed all the steps.

PS : i use inbox encryption with the same key ( public key PGP ) and have 2FA disabled