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Help! Unable to access paid mail account log in error

3025178 shared this problem 2 months ago

Dear all, I have been using Mailbox successfully for a few weeks. Tonight, I used it to send some emails out. I was out of a sudden asked to sign in again - unusual. When I did, I got this error message:

{"error":"An error occurred inside the server which prevented it from fulfilling the request.","error_params":["login"],"categories":"USER_INPUT","category":1,"code":"SVL-0002","error_id":"-790410511-23825","error_desc":"Missing the following request parameter: login"}
Please help! I cannot access my email on my phone, outlook, laptops or any browser. The same message comes up .I need access asap due to personal emergency!


Comments (2)


As announced in our system alert newsletter (you can subscribe in the settings area) and as announced in the yellow banner at https://mailbox.org, we have planned maintenance for updates tonight.



Thank you for your reply. I was very concerned that my account had been frozen (as other service users have had issues of that nature in the past).

I am glad that everything is okay! I confirm that I was able to log in this morning.