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How To Reset Temporary Mailbox Password?

2887322 shared this question 2 years ago
Need Answer

Hello Team! In my testing of the Mailbox.org, I'm very impressed! However, I find that when I send encrypted messages or content from the Drive, the test users are unable to access the content. An error on the screen indicates that the password is incorrect.


When I select "I Forgot My Password", I enter in the address of the test recipient, and the Guard screen tells me that password reset is not available for this account.


Is there a way to reset or clear these recipients so that they can get a new email indicating a new temporary password?


Thank you in advance for your kind assistance.


Best,


-Jay