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I can not send email

9910180 shared this question 2 years ago
Answered

I get the following error:Wrong or missing login data to access mail transport server smtp.mailbox.org. Please check associated account's settings/credentials.

Thank you!


XXXXX@mailbox.org

Administrator EDIT: I have anonymized the e-mail address

Comments (7)

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Exactly the same issue, but only with recently created accounts.

I have three accounts :


  • The first two accounts work with smtp and imap. I have been using these accounts for a month without problem.
  • The last account works with imap but fails with smtp. I created this last account a few days ago.

i double-checked everything, the problem is on Mailbox.org side, please correct.

Also, I created an issue on your ticket management system but none answers, so I have to make it public.

Thank you !

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@9910180: We corrected our settings and you should be able to send emails again. We are sorry for the inconvenience.


@7602994: It looks like you already deleted the mentioned account. Please let us know if we can help in any way.

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Same for me! can't send emails!

The nitice is: "wrong or missing login data to access mail transport server smtp.mailbox.org..."

Please, help!!!

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Sorry, I think this as a fraud/spam account so I won't unlock it.

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I am having thesame Issues. I cant send out an email. Please help.

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I am trying to send an email with a new free account to test the functionalities of mailbox, it's no working and I have the following message:

Le message n'a pas pu être envoyé aux destinataires suivants : [John Doe <john.doe@gmail.com>] (554 - 554-5.7.1 <john.doe@gmail.com>: Relay access denied

554-5.7.1 ******************

554-5.7.1 Please note: To avoid misuse, unpaid test accounts may not send e-mails to external mail addresses.

554-5.7.1 ******************

554-5.7.1 Um Missbrauch zu vermeiden duerfen unbezahlte Test-Accounts keine E-Mails an externe Mailadressen versenden.

554 5.7.1 ******************

)


Administrator EDIT: I have anonymized the e-mail address and the name of the NDR.

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Please note - in the error message it reads:

To avoid misuse, unpaid test accounts may not send e-mails to external mail addresses.

Once you top up your credit, you will be able to send out. Currently it's only possible to send e-mails to mailbox.org addresses.


This has been done in order to curb fake sign-ups by spammers.

Sorry for any inconvenience.

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I cant email at all anymore and I have been trying to message back all week. Please help I have tried everything with smtp, I already migrated everything to this new account.


reference number MAILBOX-24256

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Same here, my first test mail: - Relay access denied -

Not so impressive welcome statement... :(

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Yeah it’s not a good way to start business, unless security is an important part of the business. I also had to wait to confirm I was not a spammer or bot. It takes less than a week but it is definitely worth the wait I convinced my wife to get it as well.

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Thanks for replying, knowing I'm not the only one.

I just can't see the reason they allow this happening to so many newly regged accounts.

Someone is fully occupied caring for the registration process manually :)

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And encrypted sending is not on...

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This seems like generally bad practice. I can receive emails from people, but I cannot reply. You can't pay with a credit card and because my banking account was recently hacked, I don't have access to it yet. I understand wanting to prevent spam, but holding your account hostage until you pay isn't a good way to trial an account and the fact you can send emails to other mailbox accounts feels somewhat insidious. As is, I cannot unsubscribe from a mailing list.

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