I followed up with emails on Jan 30 and Feb 2. Awaiting a response to my ticket.
I think you have 1 Euro per month plan where the only support they would provide is "user forum support". I am not sure this was the case when I bought the plan but either way I think it might be a good time to look for alternatives.
I had a billing question and I haven't yet received a response after 2 months. I mean not giving prompt response to "1 Euro" plan is another thing but just leaving your paying users to "user forum" entirely is on a different level altogether.
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