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Impossible to enable TOTP software token

5336492 shared this idea 2 months ago
Proposed

Hello,


I read the doc about OTP but could not enable TOTP :

* Enter PIN

* Enter PIN code a second time

* Time based OTP + Google authenticator

Scan image.


Then nothing happens. Is TOTP (time based OTP) working with Mailbox.org?

I am running latest macOSX.

Mailbox.Org demo account.


Kind regards,

Comments (7)

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1

It seems that mailbox.org does not support TOTP (time-based OTPs), only HOTP.


Please confirm this bug.

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1

May be you forget to click the green "Submit" botton, the botton is above TPOP area. I think the position of submit botton is a little unreasonable.

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1

The green button triggers the 3D image, right ?I could scan the OTP image using Google authenticator and nothing else happens.

The OTP seed is loaded in the phone, nothing else happens.


Please check my account for further investigation.

I am running Mac OSX 10.13.6 and Safari.

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Normally, I should be asked to enter the first OTP generated to validate the OTP seed.

Your process is broken or bad-designed.

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For information, I have 10 providers in Google authenticator.

Mailbox.org is the only provider not working, so please check.

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I am a user too, not offical..


You could enable TOTP :


* Enter PIN


* Enter PIN code a second time


* Time based OTP + Google authenticator


Scan image.


* Click the green "sumbit" botton


Log out your account and try login via "PIN+six OTP number" again.


-------


> Normally, I should be asked to enter the first OTP generated to validate the OTP seed.

> Your process is broken or bad-designed.

YES! I agree with you.

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Works!

You are right.


After fourth attempt, I clicked on the green button and it made it.


The enrolment process is bad designed:

It should ask for a first OTP entry to validate the OTP seed.


Kind regards and thanks.