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Legitimate emails not received

7805970 shared this problem 3 years ago
Not a Problem

I've had trouble receiving invoices from a sender's domain -- they use a 3rd party service when sending invoices. No problem with their regular emails, of course.

I resorted to weakening everything under "Settings spamprotection", and now I'm able to receive finally.


"Flag & Redirect" has been consistently set to "Junk", but nothing has ever appeared there. I assume that only applies to the content filter? (Something I'm only figuring-out now)

If so, that's a major concern, because there would be no way of knowing when a sender fails on Greylisting, SMTP Plausibility, or Real-time blacklist?

Comments (2)

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Reviving this thread, because it still is a problem three years later. Not being able to manually review spam is basically my only major issue with mailbox. It's a reason why I am considering switching to another provider and am not recommending mailbox as much as I would otherwise.

If you're expecting an important e-mail, you don't want to wonder whether it was silently rejected as spam.

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You can simply active your spam folder and review all mails that have been identified as spam. Please have a look into your account settings.

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I can't seem to find the setting you are referring to. Like the OP I have 'Flag & Redirect' set to 'Junk', and like OP nothing has ever appeared there. That setting seems to be specifically for the content filter and not for Greylisting, SMTP Plausibility etc.


Or is there another setting you are referring to?

50aad006f9101c0733ef24ebc63866f1

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It is logically impossible to redirect greylisted mails to a spam folder. Impossible.


If you simply deactivate the plausibility check and also RBL-checks most of their work will be done by the normal standard spam-filter, so that those mails will be redirected to Junk. The quality will be a bit lower, but that's how the world works.

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