Paypal extra charge

6846654 shared this problem 5 months ago
Published

I wanted to add 6 euro to my account by Paypal. I said I should pay 0.45 euro transaction fee. It was OK. But when I paid 6.45 by Paypal, my balance was increased by 5.81 euro. In "Account statement" section "PayPal payment fee" was listed as "-0.64 euro" instead of 0.45 euro which was written at the "Add credit to your account" section when I was making my payment. I find it a bit unworthily.

Comments (7)

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We'll check that.

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In rare cases the payment fees from paypal are higher then normal. We'll analyse that and will fix that. I added the missing money to your account. Sorry for that.

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I just noticed that you canceld the complete payment. Now we have a big chaos, *lots* of costs and Paypal charges for nothing and just a waste of time. Thanks for that. Happy to help.

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Put your affairs in order then. Rarely have I encountered such bad service.

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I have also encountered this problem. The fee was calculated to be 0,40€ but it was only 0,37€ and now my account only has 0,97€.

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This may have happened in the past if Paypal charged more then the normal pricing based on their pricelist. Paypal individually changes the pricing based on regions or the use of credit cards.

We released our new Paypal payment system some days ago and now we're getting the individual fees from Paypal, so the amount shown to the customer is always correct.

=> Fixed.

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I can confirm that the fees seem to be fixed now, thank you to the support team!