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Problem with sending emails.

1879981 shared this idea 15 days ago
Proposed

I recently signed up on mailbox.org. And I tried to send a message this morning but I keep getting the following error message. Wrong or missing login data to access mail transport server smtp.mailbox.org. Please check associated account's settings/credentials. However, I found some messages in my sent messages which were not sent b me. Please kindly look into this. Thanks you

Comments (3)

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If there are messages that weren't sent by you, then somebody has stolen your password and misused your account to sent spam -- and afterwords, we locked your account due to misuse.

You MUST change your password and also think, where you have given away your credentials. If you found the leak and if it's sure that your credentials aren't used to send spam any more, you can contact our helpdesk to unlock your account.

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Thanks for your quick response. I just changed my password. Kindly look into my account again and let me know how to contact the helpdesk.

Thanks

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Hi,

have a look at their site: https://mailbox.org/en/support (right part is the helpdesk part)

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