Problems with Mail Transport Server

3253935 ● 2 years ago

Same problem with same message: Wrongor missing login data to access mail transport server smtp.mailbox.org. Pleasecheck associated account's settings/credentials

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8259206 ● 23 months ago

Same message in webmail.

If I try Thunderbird, it says:

Sending of the message failed.

The message could not be sent using Outgoing server (SMTP) smtp.mailbox.org for an unknown reason. Please verify that your Outgoing server (SMTP) settings are correct and try again.

Maybe it's because I have a brand new account that was only activated a few hours ago?

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Peer Heinlein [mailbox.org] ● 23 months ago

Your account was locked by our anti-abuse system. I unlocked it.

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8259206 ● 23 months ago

It works now, thanks!

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2962122 ● 23 months ago

Hi,

I'm facing the same problem. I can't send mails via the web-client. The Android client doesn't work either.

I subscribed/paid yesterday - that should not happen.

Error pop-up box reports:

"Wrong or missing login data to access mail transport server smtp.mailbox.org. Please check associated account's settings/credentials."

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2180887 ● 10 months ago

Hi @Peer,I have the same problem. Could you unlock my account please ? :'(

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3392813 ● 10 months ago

Wrong or missing login data to access mail transport server smtp.mailbox.org. Please check associated account's settings/credentials.

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3392813 ● 10 months ago

I've been trying to send an email since I opened my account but it keeps saying

Wrong or missing login data to access mail transport server smtp.mailbox.org. Please check associated account's settings/credentials.

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9499764 ● 10 months ago

I have thesame problem. I can send more than 5 emails in a day after making my payment 2days ago and my account has been credited/upgraded. I do not know whats wrong... Please help

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8387122 ● 23 months ago

Hi,

I've been trying to send an email since I opened my account but it keeps saying

Wrong or missing login data to access mail transport server smtp.mailbox.org. Please check associated account's settings/credentials.

Also, I'm unable to subscribe to calendars.

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9030297 ● 22 months ago

I just signed up as a paid customer and I'm having the same problem - can't send email via either web interface or via activesync or imap; please help.

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mailbox.org Support ● 22 months ago

Please try again and let me know if there are still problems.

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1879981 ● 5 months ago

I recently signed up on mailbox.org. And I tried to send a message this morning but I keep getting the following error message. Wrong or missing login data to access mail transport server smtp.mailbox.org. Please check associated account's settings/credentials. However, I found some messages in my sent messages which were not sent b me. Please kindly look into this.

Thanks you

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5799907 ● 22 months ago

Hey. I have created an account and just set up my personal email. Having the same problem as I tried to reply to the first message I had sent to myself from another account. Can you please take a look to see what this is?

Thanks!

"Wrong or missing login data to access mail transport server smtp.mailbox.org. Please check associated account's settings/credentials."

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5799907 ● 22 months ago

I guess I found out my problem. I was using a VPN service, and I just learned that most VPN providers block SMTP by default. You have to reach out to them to open up your specific mail server. This was not a mailbox.org problem. :)

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1783964 ● 22 months ago

Same problem! Account opened yesterday and I have only been able to send one email through Thunderbird, then I suddenly got the same error message. I spent one full day trying to figure out if it was the wrong settings in my client, but every attempt resulted with the same error. Then I tried with the webmail and got the same credential errors. Tor support is advertised, but your onion address is not even reachable. It's clearly your fault.

I think that for me it's time to give up, close my account and go elsewhere because if there are troubles like these after one only test email sent, then I really don't know what to expect during normal usage. An email account is supposed to allow a simple job like sending emails, but this one seems to be designed only to make people frustrated and waste their time in trying to fix something that they just can't since the fault comes from the service itself. Considering that email servers exist from decades and they are know to work reliable, it's simply unacceptable troubles like these. If your custom anti-abuse system considers an abuse the second test email sent in the whole life of the account, then you need to revise completely its design or, even better, replace it with other ones that exist from long time and are known to work.

I am so disappointed to be forced to change the good review in my blog because after all, when the service was working, it was pretty nice.

I hope that one day in the future you can fix these troubles and give your service a second chance.

Thanks

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Peer Heinlein [mailbox.org] ● 22 months ago

Hi,

We're recently worked very hard on this and had a working group meeting two days ago and will change the anti abuse stuff this week.

Right at the moment we're under heavy fire from spammer/phisher/criminals opening ten-thousands of accounts at mailbox.org. We have different ways how to detect this with our anti-abuse systems.

Right at the moment there are rare unwanted side effects for people coming from exactly the same network blocks like the spammers doing their registration right at the same time and in the same way like the ongoing spammer registrations are done. If that and some other conditions are also fulfilled, they're registration could be set to "possible abuse" so that the system locks outbound mail for those accounts to protect everybody against that.

This only affects fresh registrations under rare condition. This does not affect existing older/existing accounts, so this has nothing to do with "normal usage".

We developed some new ways on how to detect this massive abusive account registrations so that we're very optimistic to solve thies unwanted side effect problem in the near future.

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1704820 ● 14 months ago

I need your help unblocking my account i just made payment yesterday...

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7095482 ● 21 months ago

Wrong or missing login data to access e-mail transport server smtp.mailbox.org. Please check associated account's settings/credentials.

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7400963 ● 21 months ago

Wrong or missing login data to access e-mail transport server smtp.mailbox.org. Please check associated account's settings/credentials.

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Peer Heinlein [mailbox.org] ● 21 months ago

Yes, we blocked your account due to spamming/phsihing/mailcious activities.

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7412223 ● 21 months ago

I am having the same problem.

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7412223 ● 21 months ago

(Both through the web interface and while trying to setup K9 Mail)

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7412223 ● 21 months ago

The problem is fixed. Thank you!

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7095482 ● 21 months ago

Wrong or missing login data to access e-mail transport server smtp.mailbox.org. Please check associated account's settings/credentials.

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4536457 ● 20 months ago

I have the same problem. I haven't been able to send a single mail with my trial account, using the web interface or SMTP server.

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4536457 ● 20 months ago

It works now.

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Rob W ● 20 months ago

Another person here with the same problem! Please advise how I can get this problem sorted, thank you! Rob

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8351927 ● 20 months ago

Similar problem here. Connection to IMAP is stable, but SMTP hangs for several minutes before coming back with "msmtp: the server sent an empty reply". I was able to send a message to myself over web interface though. What would you advise?

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8351927 ● 20 months ago

I managed to get to the bottom of this on my own. All over the website it says SMTP server port is 465, and at least a month ago it used to work.

But last few days all I was getting on that port is:

murchik@moover ~ λ openssl s_client -debug -starttls smtp -crlf -connect smtp.mailbox.org:465
CONNECTED(00000003)

So it accepts my connection and freezes. By randomly poking around I found that port 587 accept connections now, and it works perfectly well.

I tried both msmtp and openssl clients to test this. I also tried doing so from several different locations, including one in Germany (a Hetzner server). Results were consistent.

Is this an expected behavior or is it a misconfiguration? If it's the former is it documented anywhere? If the latter, do you guys have any monitoring to detect this kind of things? Or does anybody pay any attention to user complaints?

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5153347 ● 19 months ago

I don't think this forum is attended by MB staff much, I think if you "create a ticket", you will get a response within a week or less, you have to find the German ticket option

btw, do you use a VPN ? if so which one ?

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8351927 ● 19 months ago

Looks that way, yeah.

I use a few self-hosted OpenVPN and Shadowsocks.

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9852989 ● 19 months ago

Please help! I try sending emails from my mailbox.org account, but i keep getting this message: Wrong or missing login data to access mail transport server smtp.mailbox.org. Please check associated account's settings/credentials.

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mailbox.org Support ● 19 months ago

@9852989

We blocked your account due to spamming/phishing/malicious activities.

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7195711 ● 19 months ago

Mine is locked too. Can you please unlock it??

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mailbox.org Support ● 19 months ago

There are no indications that your account is blocked. If you are unable to send emails please contact us at https://help.mailbox.org.

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7455237 ● 19 months ago

Looks like I was locked too. Can you please unlock my account? Also, let me know what I may have done to get locked up? I really have no idea! Thanks- J

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mailbox.org Support ● 19 months ago

We unlocked your account.

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1425667 ● 18 months ago

Hi,

I am facing the same problem. I didn't even manage to send one email, but I received this error. I was trying to send some test emails to myself and my mail aliases from my test server (located in a different location from me):

"Wrong or missing login data to access mail transport server smtp.mailbox.org. Please check associated account's settings/credentials."

This is not spam, as I am sending emails to my own mail aliases for the purpose of doing email signups from my website. Please unlock my account for me.

Thanks!

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6423952 ● 17 months ago

Hello

I also have the same problem.I have just opened an account following a migration from ox.io

I can't send any emails, thank you for helping me.

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2751809 ● 16 months ago

Wrong or missing login data to access e-mail transport server smtp.mailbox.org. Please check associated account's settings/credentials.

I have the same Issue

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chalkoutline ● 15 months ago

Just opened an account and can't send any emails from the web client. This does not speak highly of your service. I'm not using a VPN and tried disabling all antivirus. If the trial doesn't work I'm certainly not going to pay for it. Will try Posteo instead.

Wrong or missing login data to access mail transport server smtp.mailbox.org

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mailbox.org Support ● 15 months ago

Hi 5450444,

Unfortunately you run into on of our spam mechanism. We unlocked the account so that you able send emails now.

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robbiestewart89 ● 15 months ago

I'm having the same issue. Just mirgrated my account over from the free ox.io service since you all are closing that service down on 1 December 2018

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mailbox.org Support ● 15 months ago

Unfortunately you run into on of our spam mechanism. We unlocked the account so that you able send emails now.

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robbiestewart89 ● 15 months ago

Thanks. I just noticed that. I used Microsoft Outlook 2007 to move all of my messages, folder to folder, from my ox.io account to this new mailbox.org account. Thanks for the 18 month voucher you all sent me to the ox.io account. I look forward to trying out the mailbox.org service during this time.

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1704820 ● 14 months ago

I need help ...i need mailbox to unblock my account its a paid account and i have not use it ...

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7907373 ● 14 months ago

I have the same problem. Please help, thank you!

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mailbox.org Support ● 14 months ago

Unfortunately you run into on of our spam mechanism. We unlocked the account so that you able send emails now.

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7907373 ● 14 months ago

Thank you so much!

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7907373 ● 14 months ago

I moved my alias to a paid account so now the same alias has sending problem too. Could you please help again?

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8916310 ● 14 months ago

Hello, I have the same problem! Will helping to unblock my main account also release the other aliases?

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8916310 ● 14 months ago

Hello, could you please help me as well?

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5025713 ● 12 months ago

Just opened a new account and got this error.I just only tested the email address by sending just an email and tried to send a second then start getting this error Wrong or missing login data to access mail transport server smtp.mailbox.org. Please check associated account's settings/credentials.

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Peer Heinlein [mailbox.org] ● 12 months ago

Yes, your account is a suspicious criminal fraud account.

Thanks for going away. We're bored from that.

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6923271 ● 12 months ago

This is happening to me as well. Please fix it. I am testing moving my email to mailbox.org

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7580289 ● 11 months ago

I'm having this problem as well; could you unlock my account? I can't even set up a mail client on my cell phone.

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9814941 ● 11 months ago

Please help! I tried sending emails from my mailbox.org account, but i keep getting this message: Wrong or missing login data to access mail transport server smtp.mailbox.org. Please check associated account's settings/credentials.

How can i be helped? Your utmost assistance is needed. Thank you

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9814941 ● 11 months ago

its been over a week

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3400409 ● 11 months ago

Please help! I tried sending emails from my mailbox.org account, but i keep getting this message: Wrong or missing login data to access mail transport server smtp.mailbox.org. Please check associated account's settings/credentials.

How can i be helped? Your utmost assistance is needed. Thank you

Files:

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9336690 ● 11 months ago

Since yesterday i cannot send any e-mails with attachments, neither from local Thunderbird, nor from online Mailbox.org web site. Very small e-mails seem to work. but as soon as there is even a small attachment (400K) included it fails. Thunderbird tries differing from 35% up to 100% (!) but finally fails with timeout from smtp server. Sending via Mailbox.org website starts ann becoming slower over time, reaches 100% but than hangs and finally retries, but never completes.

Files:

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9798561 ● 11 months ago

Same here, but it seems to be network-specific; it does not work from my home network (USA) but does when connected via a VPN.

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Peer Heinlein [mailbox.org] ● 11 months ago

We're investigating this case and it seems that this is a problem from the customer's local carrier. Most customers having this issue are customer of Unitymedia and/or some else ISP that uses LibertyGlobal as data carrier.

Please open a ticket at your local ISP.

Additionally (!) you can also open a ticket a https://help.mailbox.org -- please provide your ISP and your local dialin-ip. Thanks.

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Peer Heinlein [mailbox.org] ● 11 months ago

[This case has nothing to do with the topic of this thread...]

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9798561 ● 11 months ago

Hi Peter, I submitted ticket MAILBOX-8120 with a lot of data on this - traceroute and tracepath outputs, packet captures, etc. There is a chance the problem is 50% packet loss along the last few hops of a certain path near to your network.

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Peer Heinlein [mailbox.org] ● 11 months ago

Thanks, that's very useful and exactly what we're looking for. Yes, we think that some 3rd party carrier has routing issues here. NTT isn't our main carrier. This just some transit traffic here like it happens all over the word and has nothing specially to do with mailbox.org. Our team will try to get in contact with them. I think, they'll know that they have issues there...

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9798561 ● 11 months ago

Thanks Peter, I appreciate the help here! I am also happy to provide any other diagnostic information that may be helpful.

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9499764 ● 10 months ago

I have having issues with my 1 Euro per month plan. I cant send emails. It keep on bouncing back.

Please help

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mailbox.org Support ● 10 months ago

@ 9499764:

Please open a ticket with a detailed description of the issue with us. Your account appears to be fully functional.

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9304038 ● 9 months ago

Hi, I am also having a similar issue. I just created an account a couple days ago and I wanted to test out how the service works with a test email and it's not working. Its giving me the same error code that other have mentioned in the past.

I would love to get some help. Did my account accidentally get locked?

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1640572 ● 5 months ago

Hello, I am currently in the 30 day trial window - busy testing and understanding features of mailbox.org, before I decide to fully jump in and use this as my primary solution for email, calendar and drive.

I am now facing this similar issue, but have raised a ticket with the support team on Friday.

Appreciate the check and balances put in place by the product team however this very fundamental use case in that if a person can't send emails from their primary account - it's not a service that can be reliably used.

Please either issue guidelines on what a user shouldn't do to face such problem in the future or change something in the technical solution.

Thank you.

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mailbox.org Support ● 5 months ago

1f944fa0e529a0baaa61f2073611fd32

During the sign-up you are presented with a list of restrictions on a test account.

It looks like those simply apply in your case. So please find above the requested guideline.

Other than that I have not seen any tickets from you. We'd be happy to assist you.

Edit:

When registering your account has been blocked by one of our anti-spam mechanisms.

Sorry about that. I have re-enabled your account. Still, the above mentioned restrictions for new accounts apply at this point.

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1640572 ● 5 months ago

Thank you mailbox.org support team.

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7248416 ● 52 days ago

hi mailbox.org support team,

can you help me, i can't send or receive any emails in my mailbox account !!

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Problems with Mail Transport Server

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