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Tehnical Support page not working; I'm not sure if the mailbox.org team is familiar with my problems

7500698 shared this problem 8 months ago
Published

Since the Tehnical Support page is not working I've reported a bug on the user forum under the Problems topic (https://userforum-en.mailbox.org/topic/the-message-pane-in-the-mailbox-web-client-does-not-display-all-of-the-messages-in-a-conversation). I'm not sure if the mailbox.org team checks these forums frequently and if they are aware of my problem and are trying to resolve it.

Comments (6)

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I have asked a question 3 days ago (since I've paid for service) and still not feedback on the forum involving a rather simple question.


I get a 404 error attempting to use Technical Support.


How are paid users able to get help with a relatively easy question? (when the forum is no help and technical support fails to work).


My simple question is: What is the problem with the "Dark" theme -- setting the interface to "Dark" theme does not do anything?


The answer to this problem should be simple answer -- either the setting works or it doesn't (I can't believe no one has ever used the "Dark" theme setting).


Thanks for any help -- Please!

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Yes, it is very frustrating to not have access to Technical Support. In my case I am a real estate agent and two separate title companies and one realtor association do not receive my emails. They don't even find them in spam, and the emails never bounce back to me!

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Technical Support is up and running. You can very easy get in touch with our helpdesk at https://help.mailbox.org as described at https://mailbox.org/en/support

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Thanks, I just figured that out. It seems the link from clicking on the help menu doesn't work, but going to the link you just gave does.

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Peer - Thanks for the reply (I had eventually figured that out myself as well).


You should be aware of the broken Technical Support Button on your User Forum (it has been pointed out by several users that I'm aware of) -- see attached screen-shot. I'm sure you must realize that leaving these kinds of broken functions for a long time when it has been pointed out raises user concerns as to how well the Email Client is supported.


There are topics that do not seem to get addressed -- i.e. the "Stay logged in" topic in the forum Link: https://userforum-en.mailbox.org/topic/stay-logged-in -- which I've not been able to solve as well as I notice other topics with no replies for over two years (i.e. Certificate issues etc).


Your quick reply to this topic is much appreciated -- can some of these other questions please be addressed?


thank you very much. :)

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We fixed the broken link.

Thank you very much for making us aware and reminding us of this problem.

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