Unable to login after OTP setup

3672994 shared this problem 5 months ago
Published

I have set up a OTP (using Google Authenticator), and now my password no longer works on the web interface; access through mail clients still works fine.

Resetting the password, or attempting to login using a OTP did not work.

How can I regain access to my inbox?

Comments (1)

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My apologies, I did not read the KB properly (and the setup was different from the 2FA sites I used before).

If you want to login with PIN and OTP password in our mailbox.org office webinterface, you have to enter the 4-digit PIN and the One-Time-Password for password input without any whitespace char.

- https://userforum-en.mailbox.org/knowledge-base/article/is-there-a-two-factor-authentication- https://userforum-en.mailbox.org/topic/i-cant-login-since-i-enable-2fa#comment-265