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Unable to send emails from new account

1309024 shared this question 37 days ago
Need Answer

I am unable to send emails either from the web interface or from my mobile device. When I try from the mailbox.org web interface I get the message "Wrong or missing login data to access mail transport server smtp.mailbox.org. Please check associated account's settings/credentials." When I try to my mobile device I simply get a message that the email could not be sent and it has been saved to my drafts folder.

I am currently in the 30-day unpaid period, and I don't want to change to a paid account unless this problem can be solved. I see that this or similar questions have been asked several times on this forum and none of them, some months old, have received a reply that I can see. That's not very encouraging, and certainly discourages me from extending this past the initial 30 days if that's a typical response (i.e., none).

Comments (4)

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Looks, like your account is locked.


You have to use the password reset mail address to reach the support.

Only they can unlock it.

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I can't find anything called a "password reset mail address." The instructions on the site for changing my password direct me to "User data" on the Portal, which contains nothing but my own contact information.

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Or check mailto:passwort-vergessen@mailbox.org


That’s what’s coming at their German website.