How to renew my contract?

I just upgraded my login settings and now I am in a new overlay.
I basically have the same question. Contract and payment does not appear anymore in the settings, as it used to. Also wishing for looking at my current 2fa settings. Can't find them either so I don't know how to create new OTP keys or change the authenticator app.

Same for me. Lot of setting options are missing. Wanted to create new email passwords and download invoices, but I'm unable.

Does this happen all time?

This is very crazy.. They didn't published even a statement atleast, entire day.. Like they managing fruit sales..

Yeah, that's how they roll. After enough people complain about things, they'll come out with some sort of message and ask for patience while they fix the issue.

It's very frustrating at times.

Hello,

thank you very much for your messages. We really had an issue with one of our servers that affected some of our customers. Our adminsitrators and developers found the root for the behaviour and found a temporary fix. They are right now working on a long term solution, so this issue won't happen again.

We are very sorry and want to apologize for the inconvenience. We understand that quick and transparent communication is paramount in cases like these. The error occurred after the end of the business day in Germany, and thus the communication was unfortunately delayed. We will revise our processes, so our customers will be informed sooner in the future.

If you have any further questions regarding this occurrence, please let me know.

With kind regards

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Felix Kaspar
Teamlead
mailbox Support

Useful Links:

• Knowledge Base for Private Customers
• Knowledge Base for Business Customers

Thank you for the reply, Felix. I understand that it can take some time for tech fixes.

Does this mean there is no way to renew my contract until your team has fixed the issue you identified?

I found this thread after receiving and email that my contract period will end in March. I'd like to renew that contract because I want to continue using Mailbox. However, in my account settings, I cannot find a way to renew my contract before it expires in March.

This is what led me to searching the userforum for a solution, and ultimately to this thread.

Please advise. Thank you.

Hi Joe,

thank you for your response and your understanding. By now the issue has been resolved. You should be able to renew your contract. You should be able to extend your contract under "All settings..." > "Contract and payment" > "Payment". Can you not choose a payment option here? If not, please try it in a different browser, in a private browser tab with all add-ons deactivated or in a different network. Sometimes firewall settings interfere with the connection.

With kind regards

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Felix Kaspar
Teamlead
mailbox Support

Useful Links:

• Knowledge Base for Private Customers
• Knowledge Base for Business Customers

Good morning,

I am facing the same issue for my account here. Cant find the menu entry "Contract and payment.

Please advice, thank you

Hello Kuu Maur,

thank you for your message!

Please contact our Support team via https://support.mailbox.org or by writing an email to helpdesk@mailbox.org, including a screenshot of your interface. Our team will then have a look at your issue.

Kind regards

Your mailbox Team

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Useful links:

• Knowledge Base for Private Customers
• Knowledge Base for Business Customers