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Cannot send email: SASL login name rejected
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Hello Everyone,
Since couple of day I cannot send email through the mailbox.org website. each time I have this error :
Message could not be sent to the following recipients: ¨Recipient name¨<¨Recipient mail¨> (554 - 554 5.7.1 <"my mailbox.org email">: SASL login name rejected: Access denied)
Do you have an idea of the reason?
Thank you very much for your help
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Hi,
It looks like your account has been hacked by spammers. For security reasons, we have blocked your account. Please change your mailbox.org and all other passwords of accounts linked to this email account immediately and let us know afterwards.
What you should do now
Please check whether the attacker has set up forwarding to an external mailbox.
To do this, go to the web interface and
1. go to Settings | Read and write e-mail | Rules
and make sure that no unknown rules or ‘Automatic forwarding’ are active. If necessary, also check your own rules for any changes that may have been made.
2. go to Settings | Read and write e-mail | Advanced settings
and check whether an unknown email address is entered under ‘Always add to BCC’ and remove it.
For your own security, we also recommend changing the passwords for accounts linked to your mailbox. These include online shops, social media, online banking, and other mailboxes. Be sure to use different passwords for personal accounts. This simple measure will limit the potential damage caused by the disclosure of a password.
Identity theft may also occur, as a third party could have obtained the necessary information by accessing your mailbox. You can raise awareness among your friends and acquaintances about this issue.
If you have reason to believe that your device has a computer virus, you should run a test with an antimalware-software (e.g. malwarebytes, heise desinfect, etc.) as changing the password wouldn't suffice.
Please make sure to perform this scan of your computer's harddisk from an external device like a usb stick.
Another important point is to always keep your system and the software used up to date. This is the only way to close security gaps that could be used by attackers.
You also might consider getting professional assistance with this. Please come back to us, after you've reset your passwords and scanned your computer and we will unlock your account.
With kind regards
---
Felix Kaspar
Teamlead
mailbox Support
Useful Links:
Hi,
It looks like your account has been hacked by spammers. For security reasons, we have blocked your account. Please change your mailbox.org and all other passwords of accounts linked to this email account immediately and let us know afterwards.
What you should do now
Please check whether the attacker has set up forwarding to an external mailbox.
To do this, go to the web interface and
1. go to Settings | Read and write e-mail | Rules
and make sure that no unknown rules or ‘Automatic forwarding’ are active. If necessary, also check your own rules for any changes that may have been made.
2. go to Settings | Read and write e-mail | Advanced settings
and check whether an unknown email address is entered under ‘Always add to BCC’ and remove it.
For your own security, we also recommend changing the passwords for accounts linked to your mailbox. These include online shops, social media, online banking, and other mailboxes. Be sure to use different passwords for personal accounts. This simple measure will limit the potential damage caused by the disclosure of a password.
Identity theft may also occur, as a third party could have obtained the necessary information by accessing your mailbox. You can raise awareness among your friends and acquaintances about this issue.
If you have reason to believe that your device has a computer virus, you should run a test with an antimalware-software (e.g. malwarebytes, heise desinfect, etc.) as changing the password wouldn't suffice.
Please make sure to perform this scan of your computer's harddisk from an external device like a usb stick.
Another important point is to always keep your system and the software used up to date. This is the only way to close security gaps that could be used by attackers.
You also might consider getting professional assistance with this. Please come back to us, after you've reset your passwords and scanned your computer and we will unlock your account.
With kind regards
---
Felix Kaspar
Teamlead
mailbox Support
Useful Links:
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