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Is it normal the delay between the email sent and the reception in the mailbox???
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I don’t receive my emails....
And when I receive them, I get them 30 to 45 minutes after.
I have succeeded to get email confirmations after sending 3 or 4 and after 45 minutes. Tested with my other email address and never received what I have sent. This is really disappointing and brings me doubts about the service.
Must say I am disappointed. I have just paid for one year. I begin to worry if I haven’t made a big mistake.
I don’t know what to do to get a working email box.
The same problem 
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Dear Franck
Unfortunately, there is currently an issue with our email system. Our administrators and consultants are working to resolve the problem. I will let you know as soon as I have more information. In the meantime, I ask for your patience. We apologize for the inconvenience. If you have any further questions, please feel free to contact me.
Sincerely
---
Felix Kaspar
Teamlead
mailbox Support
Useful Links:
Dear Franck
Unfortunately, there is currently an issue with our email system. Our administrators and consultants are working to resolve the problem. I will let you know as soon as I have more information. In the meantime, I ask for your patience. We apologize for the inconvenience. If you have any further questions, please feel free to contact me.
Sincerely
---
Felix Kaspar
Teamlead
mailbox Support
Useful Links:
Impacted here too. Not receiving any emails, can’t continue my business. Seems like a rare occasion - I don’t remember seeing anything like this with this service.
Impacted here too. Not receiving any emails, can’t continue my business. Seems like a rare occasion - I don’t remember seeing anything like this with this service.
When there are outages like this, users should get a message when logging into the web service
When there are outages like this, users should get a message when logging into the web service
Dear users,
Over the past hours, some users experienced delays in the delivery of incoming emails. We would like to briefly explain what happened and provide an update on the current status.
First and most importantly:
No emails were lost. All affected messages remained in the queues of our mail servers and are currently being delivered gradually as the systems process the accumulated backlog.
Cause
The delays were caused by issues with an external service that is widely used by mail servers around the world for spam detection.
Specifically, the DNS-based blocklist SURBL (Spam URI Realtime Blocklists) returned erroneous DNS responses in the form of SERVFAIL. As a result, DNS lookups performed by our spam filtering systems repeatedly failed or had to be retried, which temporarily slowed down the processing of incoming emails.
Measures
Once the cause was identified, we temporarily disabled SURBL lookups in our spam filtering configuration. Since then, email processing has returned to normal and the messages that accumulated during the incident are being delivered continuously.
In addition, we are reviewing further measures to make our systems even more resilient to disruptions in external services.
Current Status
Our systems are currently processing the remaining queues. All delayed messages are continuing to be delivered.
We apologize for the delays and thank you for your patience and understanding.
Best regards
---
mailbox Team
Useful Links:
Dear users,
Over the past hours, some users experienced delays in the delivery of incoming emails. We would like to briefly explain what happened and provide an update on the current status.
First and most importantly:
No emails were lost. All affected messages remained in the queues of our mail servers and are currently being delivered gradually as the systems process the accumulated backlog.
Cause
The delays were caused by issues with an external service that is widely used by mail servers around the world for spam detection.
Specifically, the DNS-based blocklist SURBL (Spam URI Realtime Blocklists) returned erroneous DNS responses in the form of SERVFAIL. As a result, DNS lookups performed by our spam filtering systems repeatedly failed or had to be retried, which temporarily slowed down the processing of incoming emails.
Measures
Once the cause was identified, we temporarily disabled SURBL lookups in our spam filtering configuration. Since then, email processing has returned to normal and the messages that accumulated during the incident are being delivered continuously.
In addition, we are reviewing further measures to make our systems even more resilient to disruptions in external services.
Current Status
Our systems are currently processing the remaining queues. All delayed messages are continuing to be delivered.
We apologize for the delays and thank you for your patience and understanding.
Best regards
---
mailbox Team
Useful Links:
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