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URGENT. No emails arrive
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I am a new paying customer and have yesterday copied all mails from my previous provider. But now, it is only possible to send emails. No emails arrive. I have tryed from several different senders.
This is not good first experience. Please, solve this issue immediately.
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Hello Johnny,
thank you for your message. mailbox is currently experiencing a technical issue that is causing performance limitations for certain services. As a result, email delivery and access to certain services may be affected at this time.
Our technical teams are working around the clock to analyze and resolve the issue in order to restore normal operations as quickly as possible.
We apologize for the inconvenience and ask for your continued patience. I understand that this is not a good impression. I hope we can make up for it in the future.
Best regards,
Your mailbox Team
---
Felix Kaspar
Teamlead
mailbox Support
Useful Links:
Hello Johnny,
thank you for your message. mailbox is currently experiencing a technical issue that is causing performance limitations for certain services. As a result, email delivery and access to certain services may be affected at this time.
Our technical teams are working around the clock to analyze and resolve the issue in order to restore normal operations as quickly as possible.
We apologize for the inconvenience and ask for your continued patience. I understand that this is not a good impression. I hope we can make up for it in the future.
Best regards,
Your mailbox Team
---
Felix Kaspar
Teamlead
mailbox Support
Useful Links:
Thanks for the quick reply! Hope you find and can fix the problem within a reasonable time.
Thanks for the quick reply! Hope you find and can fix the problem within a reasonable time.
The issue is gone. Good work.
Thank you.
The issue is gone. Good work.
Thank you.
Hello,
We now have more information about the incident. Due to an unfavorable configuration, the performance of our load balancers was severely impacted by an unusually high number of requests. As a result, email delivery and logins could only be processed in very small numbers and with significant delays. Our administrators identified and resolved the issue shortly thereafter.
However, it took some time for the backlog of tasks to be cleared and for logins and email delivery to resume functioning as usual.
Our administrators have already implemented several changes to our system and are working on additional measures to prevent this from happening again.
We apologize for the inconvenience caused.
With kind regards
---
Felix Kaspar
Teamlead
mailbox Support
Useful Links:
Hello,
We now have more information about the incident. Due to an unfavorable configuration, the performance of our load balancers was severely impacted by an unusually high number of requests. As a result, email delivery and logins could only be processed in very small numbers and with significant delays. Our administrators identified and resolved the issue shortly thereafter.
However, it took some time for the backlog of tasks to be cleared and for logins and email delivery to resume functioning as usual.
Our administrators have already implemented several changes to our system and are working on additional measures to prevent this from happening again.
We apologize for the inconvenience caused.
With kind regards
---
Felix Kaspar
Teamlead
mailbox Support
Useful Links:
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