Welcome to the mailbox user forum
 

Validation of external domain (for email) failing

Rebeca Alcantara shared this problem 10 months ago
Published

I am trying to set up an email alias on my own email. I have configured the DNS records at my registrar and everything looks OK. I confirmed the record is set up using dig:

$ dig -t TXT -q <mailboxprovidedstring>.example.com

which gives (among other things):

;; ANSWER SECTION:

<mailboxprovidedstring>.example.com. 600 IN TXT "<mailboxprovidedkey>"

However, mailbox.org claims that it cannot validate the key. What could be the reason?

Replies (3)

photo
1

After waiting a few hours, the problem was gone. I'd guess it was a matter of waiting for the DNS records to propagate.

photo
1

I am also having problems getting my domain verified. I configured DNS at my registrar

<40 dig key> TXT <40 dig string>example.com. but it doesn't validate.

Does anyone know if there should be a dot between the <40 digit string> and example.com. In the example above of Rebeca there is a dot but as she mentions a 8 digit string it seems things have changed since at mailbox.org.

Any help is appreciated!

photo
1

Feedback from the support desk: Yes, there should be a dot between the 40 digit string and your custom domain.

After adding the dot, the validation worked.

The instructions from mailbox.org were unfortunately not very clear to me on what is the Name and what is the Value of the TXT field. It is:

NAME: <40 dig string>.example.com. TYPE: TXT VALUE: <40 dig key>

I hope this helps someone.

Leave a Comment
 
Attach a file
You can't vote. Please authorize!