100MB limit to STANDARD

Luis Deleon shared this problem ago

Published

I joined for 30 free days, after I configured everything for moving from gmail I noticed the limit was on 100MB, so I paid the 3 euros to have the standar plan and 10 GB but the thing stayed on 100MB so I can't really bring gmail's emails to here via imap. Do I need to do something else to enable the 10GB if my 3 euros go toward the next mont and not this one? can I just connect via imap and wait for it to overflow and get charged extra?

The same problem 0

Replies (1)

zapata ●

How/when did you pay? What is displayed in Settings -> mailbox.org -> Contract and Fees -> Your current package?

Reply URL

Luis Deleon ●

My current package shows STANDARD as selected, it was paid yesterday, I got the Order confirmation email and it expires in 2 months. So my STANDARD contract is planned to start next month, but my current free STANDARD was not upgraded. I don't mind my paid STANDARD to start today for the 10GB

URL

zapata ●

I think the upgrade should happened intermediately. You should contact support directly (helpdesk [AT] mailbox.org) or open a ticket: https://support.mailbox.org/).

URL