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mailbox user forum Topic Problem E-mail: Setup

Category E-mail: Setup

Tags mail sending

server denies sending mail iOs apple mail

Roel van der Bolt shared this problem ago

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Errormessage said e-mail adresses (from +to) are not valid.

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The same problem 0

Replies (2)

Joop Voorhorst ●

I have exactly the same problem with my paid account. Any solution for this?

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Joan Laborda ●

Is this resolved ? or continue the issue ( both ), I’m just to become a new user, and have some apple devices too,

and like to know if there is usual or just casual, thanks!

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Joop Voorhorst ●

Not that I know... Maybe we need to submit a support ticket?

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mailbox.org Support ●

Thank you for your postings. If you have trouble sending or receiving e-mails, please open a ticket with our helpdesk under https://support.mailbox.org or send an e-mail to helpdesk@mailbox.org.

Our support will assist you then.

With kind regards

your mailbox.org team

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Joop Voorhorst ●

Sent an email with screenshot.

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Joop Voorhorst ●

It has been almost 2 months and no response from support whatsoever on the submitted support ticket... :-(

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mailbox.org Support ●

Hi,

thank you for your message. We are very sorry that you had so wait so long. Our support has responded in the ticket, and they are looking forward to your response.

With kind regards

Your mailbox.org team

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Niklas Lindqvist ●

I have the same problem, did you receive any solution?

Edit: I has able to solve this. In the IOS app under outgoing remember to fill in your email address and password eventhough it says optional.

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Joop Voorhorst ●

Upon request, I have removed and added the account again.

Here is the request: "Our Administrators checke the logfiles and found that the authentication for the account in Apple Mail is not working properly. That can be different reasons for that. It could be that the other SMTP-server that you have in your settings is the reason. Could you delete the profile completely and set it up from scratch without the other SMTP-server?".

Here is my reply: "I have removed the account and added it again. The other SMTP server is mentioned (as ‘off’) by default because it is used by another account. If I check the other account, I see the same with the SMTP of mailbox.org. I think that should be known by your administrator... Now it seems working while nothing changed system setting wise. Any ideas about that? Don’t get me wrong: It is nice it seems to work now but is not nice we do not know why it did not work and why it suddenly works now."

So remove and add (including the tip of Niklas) could result in a working situation but so far we do not know why...

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