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Improve Tasks

Maximus shared this idea 3 days ago
Completed

Dear Open-Xchange, thank you for all your hard work in making improvements to the app suite. Here are some suggestions to create a better customer experience with Tasks:

1. Give customers the option to search tasks by ALL lists, by default, instead of defaulting to the current list and needing to manually change it to ALL each time they want to search that way.

2. Give customers the option to see the full task field when creating a new task or editing an existing one, instead of forcing them into the additional and unnecessary step of clicking "expand form" every time.

3. Integrate tasks with due dates into the calendar functionality so they show up on the calendar at the appropriate times (either as all day events, or at set times, with notifications still functional). Likewise, give customers the ability to create tasks as calendar events within the calendar app (selecting which list they want the task to go in so that it shows up in the appropriate list within Tasks after being created within the Calendar app).

4. Give customers the ability to drag and drop tasks to reorder them within a given list, not just move them from one list to another. If this is implemented, allow an option in "sort by" to something like "my order" which would respect the visual order of the tasks within a given list.

5. Create a built in time tracking tool that customers can turn on or off when working on a task, which then automatically gets added and updated in the task itself for time tracking purposes.

6. Give customers the ability to create sub-tasks within the description field of a task. This should include the ability to to check them off when done, and uncheck them as well.

7. Give customers the ability to sort their "My lists" tasks based on their preferred order, with drag and drop ability, instead of defaulting to alphabetical order.

8. Give customers the ability to fully edit a task directly within the right hand panel description instead of it opening up a new window.

9. Give customers the ability to undo a task deletion.

10. Give customers the ability to choose which list a new task automatically defaults to instead of defaulting to whichever list is manually selected. Why? To make it easy to add new tasks to the inbox/Tasks folder. If this change is made, there should still be a way for customers to easily add a new task to the specific list that is selected.

11. Dramatically speed up the load time when moving from one task list to another. Customers should never see a loading circle waiting for their tasks in a given list to appear.

12. Create a default "Done" or "Completed" folder/list that all completed tasks automatically show up in, in addition to them remaining marked as "done" in the specific list they were completed in (so essentially, it's a duplicate list). This makes it easier for customers to keep track of all their completed tasks in one place, while also keeping them organized in their original lists.

13. For tasks due today that were created as all day events, they incorrectly show up as Status "OVERDUE". Update this so that all day events, due today, have a Status which shows something like "DUE TODAY".

14. If it can work with CalDAV syncing purposes, give customers the option to edit the fields that appear after clicking "show details" for their own custom entries - meaning they could change the titles for various entries to match their own use cases.

15. In the app portal, give customers extensive control to customize the Task widget. Customers are currently limited to only seeing tasks that are due soon or overdue. Expand this to allow customers to pick which tasks they see, in which lists, and by which sorting criteria they prefer. In addition, fix the UI which cuts off task name descriptions with a lengthy due date and status sitting to the right of it. Instead, show the full task name on one line, and the due date and status directly beneath it for each task.

16. After a reminder for a task has been set, make it show up in the UI. Either as 1) an icon on the task item itself, indicating a reminder has been set. Or 2) by adjusting the description of the task to show customers that a reminder has been set and when (without needing to edit the task to check). Or 3) both 1 and 2.

Replies (2)

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Hello,

thank you very much for your message and your impressive list of proposals.We are not Open Xchange, we are mailbox.org. We can of course forward your feature requests to Open Xchange. Unfortunateley we can't keep you updated on those requests.

With kinde regards

Your mailbox.org team

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You're welcome. I posted this "impressive list of proposals" here for that exact purpose - for Mailbox to forward these feature requests to the company with the power to make the changes. Assuming that's actually been done (not merely something that "can" be done), I appreciate you joining me in making the tasks experience better for everyone.

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This is precisely the attitude I have encountered with Mailbox.org support (especially from one particular person who is unhelpful and dismissive of customers) that makes me question whether to use their services. A professional and respectful way of handling a very thoughtful list of suggestions to improve their product would be to say something like:

"Hello Maximus, Thank you so much of these helpful suggestions for improvements. We will forward your suggestions to our developers and hopefully be able to improve our task management over time. Please know that we always welcome customer feedback like yours and consider it carefully when we add new features."

Of course you know that they are Mailbox.org and not OpenXchange, but this person needs to correct you nonetheless. As if Mailbox.org has nothing to do with OpenXchange even though their entire suite is based on OpenXchange. Just generally a bad attitude for no good reason.

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Hello Peter,

thank you very much for your feedback. We are very sorry, that you are not satisfied with the support you have received until now. We will look into the matter.

We are also very sorry that our response was interpreted as bad attitude. It was meant as a heartfelt thank you, and the list really is impressive. But of course we have to add that we are not Open Xchange. It's a completely different company from Cologne, whose customers we are. We can of course make feature requests on behalf of our customers, which we frequently do. And of course we try to level our influence as much as possible for features that our customers deem important.

We hope we can bring our gratefulness across better in the future.

With kind regards

Your mailbox.org team

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Thank you for that response and my apologies if i read the previous response with an overly critical lens.


It is not that I have only bad experiences with customer service. I have had very good experiences too, but there is one particular person who tends to be a poor communicator (in my opinion) does not seem particular interested.

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