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SENDING MAIL NOT WORKING
Proposed
I've never had a serious problem with mailbox but this is one, and I don't see how to solve it. I've tried logging in on different browsers and on different computers. Receiving mail works but sending errors with the message "Wrong or missing login data to access mail transport server smtp.mailbox.org. Please check associated accounts settings/credentials..." I don't believe that anything changed on my end. Please help, this is a serious problem for me.
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Hello,
thank you very much for your message. Your account has been used to send out Phishing-mails. It could be that your account has been hacked by spammers. For security reasons, we have blocked your account. Please change your mailbox.org and all other passwords of accounts linked to this email account immediately.
If you have reason to believe that your device has a computer virus, you should run a test with an antimalware-software (e.g. malwarebytes, heise desinfect, etc.) as changing the password wouldn't suffice.
Please make sure to perform this scan of your computer's harddisk from an external device like a usb stick.
Please also verify if the attacker has created rules in order to forward incoming e-mails to an external e-mail account. You can check this with our webmailer at https://mailbox.org/en/ at Settings | Mail | Mail Filter Rules
Another important point is to always keep your system and the software used up to date. This is the only way to close security gaps that could be used by attackers.
You also might consider getting professional assistance with this.
Please get in touch with our support at https://support.mailbox.org or write an e-mail to helpdesk@mailbox.org. They will assist you with your e-mail-account.
With kind regards
Your mailbox.org team
Hello,
thank you very much for your message. Your account has been used to send out Phishing-mails. It could be that your account has been hacked by spammers. For security reasons, we have blocked your account. Please change your mailbox.org and all other passwords of accounts linked to this email account immediately.
If you have reason to believe that your device has a computer virus, you should run a test with an antimalware-software (e.g. malwarebytes, heise desinfect, etc.) as changing the password wouldn't suffice.
Please make sure to perform this scan of your computer's harddisk from an external device like a usb stick.
Please also verify if the attacker has created rules in order to forward incoming e-mails to an external e-mail account. You can check this with our webmailer at https://mailbox.org/en/ at Settings | Mail | Mail Filter Rules
Another important point is to always keep your system and the software used up to date. This is the only way to close security gaps that could be used by attackers.
You also might consider getting professional assistance with this.
Please get in touch with our support at https://support.mailbox.org or write an e-mail to helpdesk@mailbox.org. They will assist you with your e-mail-account.
With kind regards
Your mailbox.org team
Hi,
I have taken the steps you recommend - resetting the password and doing a usb stick virus scan (nothing showed up). There were no errant rules, only my own. My system is fully updated there should be no issue with that. I am still unable to send emails though, but now the error message is:
I left a similar message in the helpdesk thread for the same problem.Thanks for you attention.
Hi,
I have taken the steps you recommend - resetting the password and doing a usb stick virus scan (nothing showed up). There were no errant rules, only my own. My system is fully updated there should be no issue with that. I am still unable to send emails though, but now the error message is:
I left a similar message in the helpdesk thread for the same problem.Thanks for you attention.
This problem has been resolved. The account had been locked by Mailbox because somehow spam was being sent through it. We depend on our emails and while I understand that there are conditions under which there can be problems, in a case like this service to the customer should be put at the top of the list. I think that Mailbox should show a clear indication in the interface that the account has been locked and why, list the steps that need to be taken, and give priority service to the customer to get their service back on line. It shouldn't be left to the customer to figure out why they are getting error messages, set up a ticket etc etc. The bottom line was that my mailbox account was down for +2 days and it was a lot of aggravation.
This problem has been resolved. The account had been locked by Mailbox because somehow spam was being sent through it. We depend on our emails and while I understand that there are conditions under which there can be problems, in a case like this service to the customer should be put at the top of the list. I think that Mailbox should show a clear indication in the interface that the account has been locked and why, list the steps that need to be taken, and give priority service to the customer to get their service back on line. It shouldn't be left to the customer to figure out why they are getting error messages, set up a ticket etc etc. The bottom line was that my mailbox account was down for +2 days and it was a lot of aggravation.
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