Can anyone please try this and tell me what they see. Bug that support cannot replicate

Peter shared this problem ago

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I've been told by support that they cannot reproduce this error, but I can reproduce it consistently across computers, browsers, operating systems and networks. I would be so grateful if someone could try this out and see it they get an error. Basically:

1. Access Drive

2. Choose a file

3. Select share and share it

4. Access the share link and file

5. Log out of the guest interface

What happens when you log out? I get get a 500 Internal Error message. Drive is not useable to me in a professional context if this can’t be resolved.

Thanks,

Peter

The same problem 0

Replies (2)

TeCer ●

internal error

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Peter ●

Thanks! Hopefully some more people will try this and have the same error so that I can raise it again with support.

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zapata ●

Same error! But why is logout important in this use case? And why is the drive not usable?

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Peter ●

Thanks. It's not important functionally, but it doesn't look good in a professional context (when I am trying to appear privacy and security focused) that a client receives this kind of error message after accessing a file.

Importantly though, I spent months trying to get Mailbox.org to address this, sending them screenshots, videos and logs. They said they cannot reproduce the bug and basically told me that it won't get addressed in the foreseeable future. And yet, two people in the past 24 hours were able to reproduce the error message on the first go....

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