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Sunset of old price plans - something else between Light and Standard?

7142963 shared this idea 13 months ago
Proposed

The sunsetting of the old price plans such Mail, MailXL, Office has been announced. I understand that charging €1/month for the feature set of Mail might have not been sustainable on the side of the provider. It was a very affordable offer to begin with.

Alas, the new plans' feature sets are not suitable for some users. In my case, I need strong email functionality and have no use for cloud storage, office functions, video chat, etc. I would like to use disposable addresses, but that is a hard sell with choosing the STANDARD plan over the LIGHT plan for triple the price.
In this post I wanted to encourage Mailbox.org to think about a 4th plan between LIGHT and STANDARD that offers superb email functionality and cuts down on other features in favor of pricing, like a €2/month fee, for example.
Changing business models and price increases are to some degree understandable. Going from MAIL to STANDARD for triple the price is a hard sell when one only needs a fraction of the offered services.

Also, why don't you advertise the "pay 10 get 12 months" rebate on your regular product web pages? It is strong selling point. I hope that offer will stay for good.

Replies (12)

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7

Yes, I wanted to upgrade to Standard, but was wondering if you can please add 1 custom domain to the new "Light" plan. I am happy to pay more if your costs are going up, but 3x more seems a bit steep and I won't be using any of the new features. So for me, please just make the Light plan a little bit better (at higher price?).

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2

I think the price tiers are very limited, putting quite a burden on users who now want to maintain the same feature parity in the older "MAIL" plan to pay triple for it. As some users already mentioned, I have no use for any of the features in the STANDARD plan (no need for online office & nor cloud storage nor video conferencing & web chat or even team account & collaboration) I just need an email with a custom domain the same as I have with the MAIL plan.

The current LIGHT plan doesn't solve this and is also not customizable, something like an extra addon for a fee (e.g. option to enable custom domains) would solve the limitation. If this isn't an option, why not add a 4th option between LIGHT and STANDARD that allows custom domains without forcing previous users to pay 3x more? It is very hard to justify this change, especially in the way it is implemented. If nothing is done, I will consider switching to another mail provider! Just to be clear, this is not about the price increase, this is about the way this has been done and the lack of options available, forcing users who just want email to pay 3x for useless features that are outside the scope of an email service.

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7

glad to see im not the only one with this problem, i already sent a support request about this and got a reply saying they would forward my concerns onto the product manager and that they were not planning on offering a stage between the LIGHT and the STANDARD plan at this time.

i suggested to them that a custom plan would be a good idea where users can add the features they need so they arent paying for features they dont need or want.

id be happy with the light plan with an addon for custom domain at €1.50 total or close to it.

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4

I vote for this as well. All I need is email usage + ability to use a custom domain (I don't use any other feature).

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1

I was also happy with my previous plan, so now I wonder, exactly when will my current plan stop to work as it does now?
I recently (before this news) topped up another years worth of credit to my prepaid balance, will my current terms and features work until that has been used up, or will everything stop working in a couple of months, until I submit to one of your new plans?
If I am required to change plans before my prepaid balance has been used up for my current (old) plan, I would rather just switch service and would of course want a refund since I paid for something I am not getting, I hope this is not the case. I have of course read that you do not do refunds, but this is of course not the same if the terms have changed after I paid.

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3

I prepared for migration from my old email server to mailbox.org for a while, and when I was about to execute it, the new pricing plans got introduced. Even though in the old one I had custom domains possible, now in the equivalent-cost new one I don't. It's quite a lot for that simple feature, and I don't need any other features from the 3 EUR plan.

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I was happy with the Office Plan for 3 users (€4,50/user/month). Now I would need to switch to Standard (€7,60/user/month). No point being with Mailbox anymore, for €22/pm for 3 users, there are other options.

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1

There is no plan with 7,60 EUR.

You should be able to go with STANDARD with 3,- EUR/month.

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In my backend it shows this:

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1

I just realised that the "Your total storage" is collapsed and with sunsetting "Office" it takes over the additional storage on "Standard", hence €7,60. Otherwise it would be €3,00:

d6b4349d38fd3dae8f0ebbd7b6061a74

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1

Please oben the storage submenue. Looks like you're using a hughe amount of storage quota there. Do you need it?

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No, I don't, I needed the custom-domains and "Office" at the time was the most suitable plan. Storage was always "overkill" but at €4,50 not really an issue. It would have been more obvious if the "Your total storage" section was expanded and that the suggested plan did not automatically increase storage requirements.

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2

It's clear from the new price structures that this is a German company.

You couldn't have made it much more complicated, could you?

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1

Want to add myself to the list of people upvoting this topic.

After receiving your email today (why only today?), I have to say I was dismayed what you decided to do and write down.


In reality we are asked to TRIPLE!!! our cost to keep similar service.


As reasoning we are offered explanations that simply don’t hold up.


“Economic conditions”?

I understand inflation and that it appeared last year and some, but really:

What you said:

“fair wages for our staff” - did you increase the salaries of your employees x3? Last year? Last TEN years?

No, you did not!

“energy to run our data centres” - did your energy bill increase 3x year-over-year? Or even for the last 10 years?

No, it did not!

“increasing costs for hardware purchases”

That’s taking us - your customers - for stupid idiots. Moore’s law says something different than “servicing same amount of traffic for years gets 3x more costly” No it does not. Same hardware that ran same traffic 10 years ago can run it now and if anything - it became cheaper (same hardware)

And so on…


What people would appreciate is honesty and your reasoning is nothing like.


Upping your price by 3 is a huge, huge increase!

It’s certainly not justified, for providing the same service. And certainly adding a custom domain does not increase your cost by 3x.


You up the price 3x because (you think) you CAN, and we would not bother (or be able) to migrate and we are boxed in a corner.


That is a very, very bad relationship now.


Really you should think hard, first about the communication - lying to customers and insulting by peddling these “reasons” should be a no-no.


We are not stupid. We get that you have owners and everybody wants profits. We get that. But at least don’t insult us with “energy costs”.


And second - as per the original post- please introduce a fair plan that substitutes the mail plan without bullying us into a 3x price increase, which has nothing to do with inflation or rising costs.


Thanks in advance.

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3

I have been a customer since 2019 on light plan I don't like and object and see a reason for being forced to upgrade to a MORE expensive Plan witch gives me less function no support or storage and i still pay 1 Euro and get less

With the cost of living I cant afford the more expensive plans

Like others said i want basic email not domains or storage or extras i will never use

Also credit left on customer account should be refunded back to the customer Im not a charity why should i loose my money and you profit from it why should i give it to charity?

I had 3 mailbox accounts i have closed all 3 accounts you have lost me as a customer after all these Years not good business practise or care for your customers


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5

Another slightly annoyed user here, joining in here with the previous posters. First and foremost:

I really like mailbox.org. I like the service, the things it stands for, and I happily support you. I understand prices go up, it is expected and as such I do not mind. However the new price plan setup is missing a vital option: Just-a-mailbox. Please provide a simple "Mail only" plan, don't make me pay for your experiments in video conferencing and cloud office.

I do not care at all about cloud storage, an office suite, video conferencing, jabber, and so on. I just want a good email hosting service where I can get a mailbox, a custom domain, and if I'm lucky maybe sync my contacts and calendar.

Actually I even don't care that much if you charge me 1 or 3 euro a month, though forcing me to to accept a 300% price hike just to keep exactly the same functionality is a bit extreme. I get a strong feeling my money is not used to provide me my email service, it's there to pay for "features" I do not need or want. I will be forced to pay for it because it's going to be required when I want the very basic and essential option to use my own domain name.

Please revise the new price plans, don't forget you're a (great) mail service, not another custom cloud solution provider.

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Hi 7664126

I Totally agree 100% with your comments

I do not care at all about cloud storage, an office suite, video conferencing, jabber, and so on. I just want a good email hosting service where I can get a mailbox, a custom domain, and if I'm lucky maybe sync my contacts and calendar.

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1

Whether office or video conferencing is offered or not has little or no impact on operational costs. It is not correct to assume that this or each will change the price or push it up.

We offer a simple LIGHT mail package, which is also a bit "light" and makes a few compromises for people who don't need it. In return, we can offer the same low price there for almost a decade - despite 25% inflation over the years.

And we offer a STANDARD mail package, including a number of functions that our competitors do not offer (such as: custom domains). There also with individual support and a higher scope in the mail area.

Operating costs arise from infrastructure, development and updating of APIs and payment systems, websites, marketing, customer support, DDoS protection, data center, servers. They arise from legal advice, adjustments to changes in EU tax law and consumer protection law, our network-political commitment, refacturing of old code. They arise from operating, patching and updating servers. Through rental costs, living costs of our employees in Berlin, massive abuse by spammers and criminals, inventory data requests from the police and and and.


What does not affect our operating costs: whether someone opens an Office document or not.

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1

Peter, appreciate your reply.

Also that confirms exactly our posts.

Now I run three mailboxes for me and my two underage siblings. Little to no usage, own domain. Price is €3/month or 36/year.

Now, just to keep my custom domain, which - on your own admission above, does not cost you a dime extra - I'm being asked to pay 3x that (not 25% "inflation") - totalling now €`108/year - just for three very lightly used mailboxes with few mails per day in my own domain.

That triggered my post and definitely don't consider the price reasonable. For that amount I can get actual web hosting, including mail. Mail only? Hard pass. You don't get more than my 36/year. You'll get 0.

I believe your problem is scale, as most of the motivators, you listed are fixed, not variable costs. And I wonder why you chose to tackle that problem with decreasing the customer base. Finding more customers is the answer, not kicking out the current ones.

Anyway, the uptake from light to standard for triple the cost with only benefit being an own domain - which you confirmed, has no cost impact to you - is not justified.

The thread title asked for something reasonable, apart from artificially tripling the price (obviously at no cost additional to you). I don't know others' use cases. For me the choice isn't really between Light and Standard. It's between a very modest and reasonable price increase (something around the mentioned inflation I can understand) and nothing.

Remember we want only mail. You price point is for something else at the standard plan - office, video, storage, whatever, don't care, but it appears to be a sweetener to offset your high fixed cost and small scale. We don't need that and - speaking for myself only - won't pay for it.

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2

Thanks for taking the time to answer and for the clarification.


Surely developing (or licensing) and hosting an online office suite, video conferencing servers, et cetera does not come for free. Whether I have an MX record in a DNS config pointing to your service, should not have much (if any) cost impact on your side at all. But please, let's not get stuck in a discussion of what part of the service costs how much, or the admittedly crazy rent in Berlin: it's not the point I'm trying to make.


The dissatisfaction comes from the new subscriptions not having a good successor to the current "mail" price plan. Either I loose the ability for a custom domain, or I pay triple to get an additional 8gb mail storage, 5gb cloud storage, 20+ more aliases, an office suite and video conferencing, and probably plenty other things I forgot. None of these are useful to me as a single user of your email service.

I'll pay for your increased costs, no problem there. Just please don't make me pay for things I do not need, and please don't host things for me that I will never use. It's a waste of resources.

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So.... where are we with this? any chance of an intermediate offer for the clients that are more into the email offering and have no interest in cloud storage/office tools etc?

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Another very unhappy customer here. I've always been on the 1EUR plan given how many times more I have to pay for exchange rates (remember that majority of humans on Planet Earth live outside First World nations - we have to fork out five, ten or twenty times more than you people and work that much longer for every cent earned).

I don't need the extra garbage. All I need is one mailbox on my own domain that wouldn't cost Mailbox.org anything extra.

What a clusterf**k.

And don't give me that "privacy" nonsense. Your cheapest plans never had Data protection & CDP agreement.

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Let another long time customer join the club.

Forcing users into a more expensive plan is unacceptable. The implementation of the transition, and support team responses made it even more uncomfortable.

With all this in mind I've decided to move away from mailbox.org. Hopefully it'll be an additional reason for the company to reconsider some of their approaches and benefit other users.

Peace!

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