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mailbox.org Support Topic Problem E-mail: Setup

Unable to receive emails from services

Gobbler shared this problem ago

Solved

I recently created an mailbox.org account with the 'Light' tier. I am attempting to get my account set up with services such as Reddit and Discord. However, the verification emails from these platforms are not arriving. I am able to receive emails from my other personal email accounts. It should be noted that I am currently on the free trial, however this shouldn't make a difference according to the onboarding emails.

The same problem 0

Replies (6)

mailbox.org Support ●

Hi Gobbler,

while using our free trial account, we have certain limitations regarding inbound e-mails from certain providers, especially verifications mails. We do this to avoid abuse and to maintain a good reputation for our customers. As soon as we receive a deposit into your account, these restrictions will be immediatly lifted.

We would definitely be happy if you came to stay :)

Best regards from your mailbox.org-Team!

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user 020170702 ●

I recently started with a free trial too but ended up subscribing before the deadline and I like the service, though some settings are a bit complicated for beginners. I recommend it.

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SiggiB ●

I have a Standard tarif. I do NOT receive e-mails from community@connect.mozilla.com, which is a pain. Fortunatelly my outlook account does.

Never the less I would very much appreciate if that issue is solved soon (as I want to get away from outlook ;) ).

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mailbox.org Support ●

Hi SiggiB,

please open a ticket with our helpdesk under https://support.mailbox.org

Our support-team will check this issue.

All the best

your mailbox.org-team

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SiggiB ●

** deleted **

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Michael Malkowsky ●

Unable to receive emails from services Like a bank in my free trail. Is this normal?

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Redfield ●

Sadly, yes.

Usually scammers/spam sources will use free tier accounts on email services to directly scam people, and to use as a verification email for some other websites too, like Social media or Discord to run scams there. When this happens, the trust score of the email provider goes down with other more prominent services and the general public, causing both financial and reputational loss for the email provider, and causing disruptions for other users, when gmail/outlook mark valid emails as potential spam. As such, you won't be able to receive verification emails on free tier accounts. This is standard practice across other such email services also.

Also, It isn't recommended to provide free trial email accounts to a bank in any case. What happens if you forget to convert to a paid plan before the trial period runs out? When you lose access after the trial period you'll need to go through the whole song and dance of changing email and verifying ID with your bank.

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Michael Malkowsky ●

Thank you for the explanation. I have created a paid account and everything is working well.

Thanks Michael.

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