From Mailbox support :::
"suggest you provide me with the missing information, or do you want to keep complaining about response times? It is this type of enquiry that is causing us the most support work right now, with customers providing insufficient information and then wanting to discuss it."
This is the "professional" response you get with a paid account asking why emails are getting bounced back. No answer, just a complaint they cannot answer the error ->that was sent in full<- to them after taking 4 days to respond on an issue that according to them all helpful info ( may not be older than 5 days, as we delete our log files after this due to data privacy reasons. ) will be deleted in 5. days.
The same problem 
Hi UnhelpfulDesk,
Thank you for your message. We're very sorry for the delay you've experienced.
As for the rude response: Yes, it was unprofessional from our team member to answer in this manner. On the other hand, we also expect a certain level of respect from our customers, which clearly wasn't the case on your part.
In general: our customer support team is always aiming to provide quick solutions to our customers.
Best regards from mailbox.org
Hi UnhelpfulDesk,
Thank you for your message. We're very sorry for the delay you've experienced.
As for the rude response: Yes, it was unprofessional from our team member to answer in this manner. On the other hand, we also expect a certain level of respect from our customers, which clearly wasn't the case on your part.
In general: our customer support team is always aiming to provide quick solutions to our customers.
Best regards from mailbox.org
I was in no way unprofessional to your staff to get that rude response. This is a blatant lie. You also removed their response I posted on another thread and "merged" it with this one. Pointing out it took you 4 days to respond to a problem that in your email has a max of 5 to fix is not disrespectful. You still have not answered the question from the error stating you need more info. You have the error. Is it on your end or the receiver ?
My reply to your support team :::
t took you FOUR days to respond and you tell me FIVE days is the max amount of time to look into this ? How long will this response take ?
Is the 550 error on your end or theirs ? Do you use Barracuda in your system ?
I wouldn't be bothering you if this wasn't important.
What am I paying for ?
ERROR :
d158787a.ess.barracudanetworks.com[209.222.82.253] said: 550 permanent failure for one or more recipients (TheEMAIL@.gov:blocked) (in
reply to end of DATA command)
I was in no way unprofessional to your staff to get that rude response. This is a blatant lie. You also removed their response I posted on another thread and "merged" it with this one. Pointing out it took you 4 days to respond to a problem that in your email has a max of 5 to fix is not disrespectful. You still have not answered the question from the error stating you need more info. You have the error. Is it on your end or the receiver ?
My reply to your support team :::
t took you FOUR days to respond and you tell me FIVE days is the max amount of time to look into this ? How long will this response take ?
Is the 550 error on your end or theirs ? Do you use Barracuda in your system ?
I wouldn't be bothering you if this wasn't important.
What am I paying for ?
ERROR :
d158787a.ess.barracudanetworks.com[209.222.82.253] said: 550 permanent failure for one or more recipients (TheEMAIL@.gov:blocked) (in
reply to end of DATA command)
Here I merged it for you since you removed it.
The rude response paying customers get from a simple question : Merged
From Mailbox support :::
"suggest you provide me with the missing information, or do you want to keep complaining about response times? It is this type of enquiry that is causing us the most support work right now, with customers providing insufficient information and then wanting to discuss it."
This is the "professional" response you get with a paid account asking why emails are getting bounced back. No answer, just a complaint they cannot answer the error ->that was sent in full<- to them after taking 4 days to respond on an issue that according to them all helpful info ( may not be older than 5 days, as we delete our log files after this due to data privacy reasons. ) will be deleted in 5. days.
Here I merged it for you since you removed it.
The rude response paying customers get from a simple question : Merged
From Mailbox support :::
"suggest you provide me with the missing information, or do you want to keep complaining about response times? It is this type of enquiry that is causing us the most support work right now, with customers providing insufficient information and then wanting to discuss it."
This is the "professional" response you get with a paid account asking why emails are getting bounced back. No answer, just a complaint they cannot answer the error ->that was sent in full<- to them after taking 4 days to respond on an issue that according to them all helpful info ( may not be older than 5 days, as we delete our log files after this due to data privacy reasons. ) will be deleted in 5. days.
Agree. I got email that i have to add some credit, i did, i have even receipt in my online bank. But mailbox.org keeps sending that "you need add some credit.."
Well i have filled those "tickets" to customer service about it, no one answers nothing. Last email i got just a minute ago, suprprise you cant answer it directly, would be lot easier way. I think it is third or fourth time that they are threatening to close my email account without reason, because credit is added..
Agree. I got email that i have to add some credit, i did, i have even receipt in my online bank. But mailbox.org keeps sending that "you need add some credit.."
Well i have filled those "tickets" to customer service about it, no one answers nothing. Last email i got just a minute ago, suprprise you cant answer it directly, would be lot easier way. I think it is third or fourth time that they are threatening to close my email account without reason, because credit is added..
Replies have been locked on this page!