download personal data not working

Hi,

Thank you for your message. Our support has now responded to your ticket. We apologize for the delayed response.

Unfortunately, there is currently an error when downloading emails from your personal data. This is a different error than the one described in the initial posting.We are sorry for the inconvenience. Our administrators are working on a solution and we are hoping that we will be able to implement it soon.

As a workaround, you can use an external client. To do this, please set up your account in an email client, if you are not already using one. Here you will find instructions for Apple Mail and Mozilla Thunderbird and how to download emails from them:

Apple Mail - Connecting your account: https://kb.mailbox.org/en/private/e-mail/setup-mailbox-with-macos-mail-app/

Apple Mail - Downloading emails: https://support.apple.com/en-ca/guide/mail/mlhlp1044/mac

Thunderbird - Connecting your account: https://kb.mailbox.org/en/private/e-mail/mail-setup-with-mozilla-thunderbird/

Thunderbird - Downloading emails: https://support.mozilla.org/en-US/questions/1282954

Outlook - Downloading emails: https://support.microsoft.com/en-us/office/save-an-outlook-message-as-a-eml-file-a-pdf-file-or-as-a-draft-4821bcd4-7687-4d6d-a486-b89a291a56e2

(Attention: Please download e-mails from Outlook only in the .eml-file-format! )

General email configuration: https://kb.mailbox.org/de/privat/e-mail/e-mail-konfiguration/

If you have any further questions about the procedure or need our assistance, please contact our helpdesk. Our supporters will gladly assist you.

With kind regards
your mailbox-team

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Useful Links:

• Knowledge Base for Private Customers
• Knowledge Base for Business Customers