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Can't send and receive emails

Alf. shared this idea 3 months ago
Proposed

Hello, whenever I try to send emails to different services, a message shows up:

: ["redacted@gmail.com" <redacted@gmail.com>] (554 - 554-5.7.1 <redacted@gmail.com>: Relay access denied
554-5.7.1 ******************
554-5.7.1 Please note: To avoid misuse, unpaid test accounts may not send e-mails to external mail addresses.
554-5.7.1 ******************
554-5.7.1 Um Missbrauch zu vermeiden duerfen unbezahlte Test-Accounts keine E-Mails an externe Mailadressen versenden.
554 5.7.1 ******************
)

The email is not the actual email, it was redacted for privacy purposes.
Also, whenever I try to send an email to my mailbox account, this error shows up:

Your email could not be delivered to one or more recipients. See below for the delivery error and email.


Thanks.

Replies (1)

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1

I am getting a similar issue on a newly created team account. I raised a support ticket to understand why the account is mistaken as unpaid.

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