Unable to edit documents in Drive - is it just me?
Editing documents in Drive (using Firefox) has been broken for the past 12 hours or so. Document previews work, but editing does not. Documents fail to load completely for viewing and editing purposes. Stuck at “Sorry, your document is very large. It will take some time to be loaded" regardless of how small the document actually is. This is my first time being unable to edit. I also saw this error message: "Connection to server was lost. Enable client to acquire edit rights." Other aspects of Mailbox.org are working properly, as are external websites. Did the basics - logging out then back in, clearing browser cookies, etc
If you're reading this, could you 1) confirm if you can/can't edit documents online and post results here 2) offer any technical suggestions as to what might be going on? Servers down, possible Open-Xchange updates happening behind the scenes, etc?
A support ticket has already been filed, but as it is the weekend, I'm not expecting a response as quickly as I might get here on the forum. Thanks for any help you can offer!
I am also having this problem. I have tried Firefox and Chrome on Windows 11, and Firefox on Windows 10.
I also did the basics, including rebooting and running system updates.
Can confirm this is happening with very small files, less than 10kb.
I've been experiencing this since October 24.
I am also having this problem. I have tried Firefox and Chrome on Windows 11, and Firefox on Windows 10.
I also did the basics, including rebooting and running system updates.
Can confirm this is happening with very small files, less than 10kb.
I've been experiencing this since October 24.
Hello,
thank you very much for your comments. Our administrators have now fixed the issue.
We did not have any errors showing up in our monitoring, this is the reason, why it took so long to fix it. We are now analysing the case and will improve our checks. Our administrators already have an idea on how improve them.
We are very sorry for the inconvenience.
With kind regards
Your mailbox.org team
Hello,
thank you very much for your comments. Our administrators have now fixed the issue.
We did not have any errors showing up in our monitoring, this is the reason, why it took so long to fix it. We are now analysing the case and will improve our checks. Our administrators already have an idea on how improve them.
We are very sorry for the inconvenience.
With kind regards
Your mailbox.org team
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