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Unable to edit documents in Drive - is it just me?

Maximus shared this problem 12 days ago
Solved

Editing documents in Drive (using Firefox) has been broken for the past 12 hours or so. Document previews work, but editing does not. Documents fail to load completely for viewing and editing purposes. Stuck at “Sorry, your document is very large. It will take some time to be loaded" regardless of how small the document actually is. This is my first time being unable to edit. I also saw this error message: "Connection to server was lost. Enable client to acquire edit rights." Other aspects of Mailbox.org are working properly, as are external websites. Did the basics - logging out then back in, clearing browser cookies, etc

If you're reading this, could you 1) confirm if you can/can't edit documents online and post results here 2) offer any technical suggestions as to what might be going on? Servers down, possible Open-Xchange updates happening behind the scenes, etc?

A support ticket has already been filed, but as it is the weekend, I'm not expecting a response as quickly as I might get here on the forum. Thanks for any help you can offer!

Replies (2)

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I am also having this problem. I have tried Firefox and Chrome on Windows 11, and Firefox on Windows 10.

I also did the basics, including rebooting and running system updates.

Can confirm this is happening with very small files, less than 10kb.

I've been experiencing this since October 24.

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Thanks for your feedback. If this is issue is wider spread, beyond just crippling paying customer's access to crucial documents, it's such a bad look for Mailbox.org. If they knew about it, they chose not to include it in status.mailbox.org or update users on the dashboard or via blog posts. If they didn't know about it, that's almost more concerning. Now I'm really curious who else can't properly open and edit their own documents. If Open-XChange is at fault or this is some kind of scheduled maintenance or upgrade happening on the backend to the new UI, why not let users know about it asap?

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Hello,

thank you very much for your comments. Our administrators have now fixed the issue.

We did not have any errors showing up in our monitoring, this is the reason, why it took so long to fix it. We are now analysing the case and will improve our checks. Our administrators already have an idea on how improve them.

We are very sorry for the inconvenience.

With kind regards

Your mailbox.org team

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