A / AAAA records not found

Felix shared this problem ago

Published

Hey,

I have a very frustrating conversation with support about the A / AAAA records of my domain. My domain does not have any. I don't want to host a website, I want to send and recieve e-mail. 😕

This KB and this KB do not mention any A / AAAA records. I don't think I need A / AAAA records to receive e-mail.

MX and spf and stuff is configured according to the documentation. Still mailbox will not take my e-mails with the error "domain not found".

$ nslookup -q=mx newmail.mydomain.net
Server:         10.255.255.254
Address:        10.255.255.254#53

Non-authoritative answer:
newmail.mydomain.net mail exchanger = 10 mxext1.mailbox.org.
newmail.mydomain.net mail exchanger = 10 mxext2.mailbox.org.
newmail.mydomain.net mail exchanger = 20 mxext3.mailbox.org.

I don't know ... looks like the domain exists to me. 🤷‍♂

PS: It's very frustrating that supports asks me to talk to my DNS provider. 🙄 I totally get, that a lot of customers don't know how to set their DNS records. But I do. And it should be clear from the conversation, that my DNS provider can not tell me to what IP my A record should point.

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Replies (1)

mailbox.org Support ●

Hi, thank you for your posting. We have forwarded this issue to our customer-support and they will look into the matter. They will get back to you in the ticket.

To clarify: you don't need A / AAAA records to send or receive e-mails, but they can be used as a fallback in case the MX-records fail for some reason. This could be helpful in a case like this.

With kind regards

Your mailbox.org -Team

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