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mailbox.org Support Topic Problem E-mail: Setup

Category E-mail: Setup

Tags push, notification, ios, not, working

Push Notifications Stopped Working

Zach K shared this problem ago

Published

Sometime in the last few weeks iOS Mail push notifications have stopped working for me. I have verified my iOS mail settings are still set to push for all folders of my mailbox. Any other users experiencing this? For me it seems specific to iOS (push works on my other devices running Fedora 41 and Thunderbird as the client).

It seems that other users are experiencing this issue: https://www.reddit.com/r/Mailbox_org/comments/1gs4n7k/push_notifications_not_working/

The same problem 0

Replies (5)

John Mauss ●

I can confirm I am seeing the same issue here.

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PriMa ●

For some days I also encounter the same issues.

Sometimes it’s working again temporarily but in general the push notification is not working for me as well.

Edit:

Just found this article (unfortunately in German).

https://userforum.mailbox.org/topic/8626-ios-mail-push-benachrichtigung-nicht-mehr-moglich

Apparently it seems to be an issue of iOS 18.

Will check the workarounds this evening.

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Kerry Bailey ●

>Apparently it seems to be an issue of iOS 18.

Unfortunately no. I'm on iOS 16 and it still does it, along w Android clients as well. Mailbox are just trying to pass the blame when its clearly on their end & they've done something that broke things.

What that is?? Who knows, they won't say, give us insights on alternative ways to connect, etc. We pay for this so deserve answers.

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Jonas Bech ●

Same issue here. Have removed and re added the account in mail settings several times, nothing doing. This is extremely frustrating.

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zapata ●

https://www.apple.com/feedback/

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Jonas Bech ●

Thanks but I have a gmail account that works just fine. So idk how this is not a mailbox issue.

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zapata ●

Yes, my Fastmail was still working too. But obviously mailbox.org is not the only provider that has problems with Apple push notification. I think the main issue is that Apple is restricting what you can do with your overpriced hardware and enforces proprietary(?) features. And mailbox.org is claiming that they push notifications are sent.

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mailbox.org Support ●

Hi,

thank you very much for your posting. I understand that this is frustrating. We are currently working on solving this issue. Apple has made some changes that affect IMAP Push. As of now Apple accepts our Push messages and their servers are answering with a 200-OK message, but they are not forwarding those Push messages. We have contacted Apple and we are in contact wiht other mail-services that are also affected by this behaviour, and we hope that we can find a solution soon.

With kind regards

your mailbox.org team

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Jonas Bech ●

Thank you for updating us on this.

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Bryan Leung ●

Any updates since then from Apple?

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3167473 ●

Since ios 18,5 i can't even receive mails anymore, can't even login anymore and doesn't even accept my credentials anymore. On every mail app i use on iOS its the same and Mac OS also. The only thing that works is via the webbrowser. I'm getting fed up with mailbox.Org in many ways, when i have problems sending or whatever its always with them. I'm not going to extend my subscription anymore. I have a trip coming soon and my qatar airways bookings are on my mailbox.org. i can't trust them anymore.

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gdpr_fan ●

This is still an issue for me on iOS 18.4.1 with the default mail app. Are there any updates on this? It's been months now.

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zapata ●

Have you reported this to Apple yet?

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gdpr_fan ●

I switched to Canary Mail. It has functioning push.

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6816109 ●

Up to iOS 18.5 now and still occurring. I have a support ticket into the mailbox.org team and haven't heard anything in almost 5 days. In addition above there was an update 3 months ago from the support team. I am beginning to miss emails notifications for emails that need to be addressed quickly and this is causing issues.

An update would be appreciated. Is there something I can do? Does mailbox.org need to do something? Or is it Apple?

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zapata ●

Apple can either implement IMAP IDLE in their iOS mail app or fix their proprietary push service and make it available to (all) e-mail providers. F*ck Apple and Big Tech!

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