Cannot receive email at my custom domain even after 48 hours

Daniel Salas shared this problem ago

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Hello,

I configured my custom domain about 48 hours ago, but I have not received any of my test emails. I sent them from a Protonmail and Gmail accounts.

Another user had a similar problem, but it resolved itself. What could be my issue?

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Replies (1)

Peer Heinlein [mailbox.org] ●

DNS zone have a definied caching time (TTL - time to live). Today it's mostly set to 1 day, but in the old time 1 week was common. Have a look into your TTLs (or tell me which domain, then I'll do it for you). During TTL, other DNS servers are allowed to cache the (old) entries, so changes might become visible very late.

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Daniel Salas ●

I looked into my TTLs and they were all set to automatic. I changed them to a lower value to see if it helps. Just in case, the domain name is danielsalas (dot) xyz. I am new to this whole professional email thing, so maybe I messed something up.

Thanks in advance!

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Peer Heinlein [mailbox.org] ●

If it's already out there, lowering the TTL will not work (because also the TTL is cached for TTL time!).

Right now it's set to 1h (=3600 seconds) and I can't find DNS servers out there that do not have the actual DNS informations.

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Daniel Salas ●

Well... shit.

So... I just wait, then? Or it could be something else?

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Daniel Salas ●

To add more info, I finally received time out errors from the test emails that I sent.

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