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I have paid a premium and i can't send emails
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I have paid a premium and i can't send emails because it says I have a basic account
and it only shows 100 MB on my email account
please I need to use this asap!
The same problem 
No connection
Real-time notifications may not work
Is this a new account? When did you open it, how long ago did you pay? Have you checked that the payment has been processed, it may take a couple of days.
Is this a new account? When did you open it, how long ago did you pay? Have you checked that the payment has been processed, it may take a couple of days.
it's now running thankfully!
it's now running thankfully!
The same for me! And they received the money almost one week ago. How long did you wait till your account was activated? Thanks in advance.
The same for me! And they received the money almost one week ago. How long did you wait till your account was activated? Thanks in advance.
When you said 'they received the money', Do you mean that you made a payment almost a week ago? Or do you mean that the money was credited to your account almost a week ago?
It is normal that it takes about a week to process payment.
If you are not sure, go to settings, account statement. Do you see that the payment has been registered?
If you see that the money has been registered under Account statement, then go to "Add Credit to your Balance' -tab, and see what 'Current contract length until' is. Has your payment been applied to your contract time?
When you said 'they received the money', Do you mean that you made a payment almost a week ago? Or do you mean that the money was credited to your account almost a week ago?
It is normal that it takes about a week to process payment.
If you are not sure, go to settings, account statement. Do you see that the payment has been registered?
If you see that the money has been registered under Account statement, then go to "Add Credit to your Balance' -tab, and see what 'Current contract length until' is. Has your payment been applied to your contract time?
Now it is activated. Thanks for your answer.
Also for the newbies like me: It takes some time, more or less one week.
Now it is activated. Thanks for your answer.
Also for the newbies like me: It takes some time, more or less one week.
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