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conflicting help pages for Team accounts

ZR shared this problem 16 days ago
Published

The help pages for Team accounts provide some conflicting information that doesn't match how the software actually behaves.

This page https://kb.mailbox.org/en/private/account-article/how-to-set-up-team-accounts/ has a box that says that joint vs. separate billing is a permanent choice. However, the software has an option to change the billing option. Support has instructed us to use that option.

The FAQ says team accounts will always be billed separately https://kb.mailbox.org/en/private/account-article/team-accounts-former-family-accounts-questions-and-answers However, as we see above and when using the software, there is an option for joint billing.

It would be good to update both of these pages to match how the software actually behaves.

Replies (1)

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1

Hello.


Many thanks for your comment.

I have written an order for the colleagues from the knowledge base to modify the documentation.


Your Mailbox.org-Team

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