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New mailbox.org Suite: Test the modern design and smart features in beta now

mailbox.org Support shared this idea 14 days ago
Proposed

Dear community,

Great news for all mailbox.org users! The new mailbox.org Suite is now available to you as a beta feature!

What is waiting for you? A new design and intuitive controls that noticeably simplify your daily work. Every aspect of the interface has been rethought – for faster navigation, better overview and more efficiency.

The highlights:

  • Completely new, modern user interface
  • Use as a Progressive Web App (PWA) on your smartphone
  • Improved dark mode for eye-friendly working
  • "Undo send" function
  • Numerous improvements to email and calendar
  • And much more!

How to become a beta tester in just 3 steps:

  1. Open the mailbox.org webmail and go to: Settings > mailbox.org > Services > mailbox.org Beta
  2. Accept the terms of participation
  3. Activate the new mailbox.org Suite and get started straight away!

Important note:

  • Beta features may still contain bugs. We therefore recommend not linking any critical processes to these features.
  • The number of beta participants for this beta feature is initially limited.

As a beta tester, you'll get early access to new features and can help make mailbox.org even better with your feedback.

All details about the new features can be found here: https://mailbox.org/en/post/mailbox-org-suite-beta-release

Shape the future of secure, comfortable email communication with us – we look forward to your feedback here in the forum.

Your mailbox.org Team

Replies (23)

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Thanks for your work. I will test the new interface.
You have the old logo in favicon.ico when i logged.

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Mail categories are mentioned as a new feature but I can’t find out how to use them? No mentions of categories in settings or when moving mails

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Regarding the New mailbox.org Suite:

Those part of it I have tried so far are impressive. It is generally easy to use and seems to respond more quickly than the previous version.

I noticed that not all of the contacts in address book were listed in alphabetical order on the first opening after the changeover to the beta version. After opening those records that were not in alphabetical order for editing and re-saving them without actually editing them, the list order fixed itself.

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Thank you Mailbox.org team for all your hard work rolling this out for customers!

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How do I enable dark mode?

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Same question - that feature appears not to be implemented yet, even though "theme" appears in the help settings during search.

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Mistake -- deleted post and reposted below.

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Hi Ram,

at the moment the dark mode is automatically enabled if your system uses the dark mode. We will implement a manual switch later.

With kind regards

Your mailbox.org-team

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Hi Peter,

in this case please write an e-mail to helpdesk@mailbox.org. Our support will gladly assist you.

With kind regards

Your mailbox.org-team

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Hi Peter,

we've made a change and you should now be able to log in to our helpdesk under support.mailbox.org

All the best,

Your mailbox.org-team

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Unfortunately, it still doesn’t work. I was able to add my login credentials this time, but was then just taken back to the same page.

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Hi Peter,

in this case please write an e-mail to helpdesk@mailbox.org. Our support will gladly assist you.

With kind regards

Your mailbox.org-team

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This beta option is unavailable for me at this time. According to the blog article, this is probably because I am not enabled yet for Login 2.0. Is there a way to enable Login 2.0 so I can also test the new mailbox.org suite?

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I'm using the new suite and it's not there.
I think if you go into settings you can sign up for the beta, not sure. If not maybe contact support

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In this case you have to activate the Beta first. Please navigate to "Settings" > "mailbox.org" > "Beta" and activate it. After that please enable 2FA, then you can test the new mailbox.org suite.

All the best

your mailbox.org-team

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Yeah, I tried. In the "Settings" > "mailbox.org" > "Beta" section, there is no option to activate Login 2.0. This is what I see.

fe8e49e2e38c1e72a2efda98d793223a

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Could you please log out and log in again? Please also use a private browser tab on a laptop or a desktop computer.

With kind regards

Your mailbox.org-team

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Hi, just used a browser (Edge) that I never used before with mailbox.org, as well a private window in my regular browser (Vivaldi, shields off), but the dialog looks the same as posted before.

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Hi Marco,

your account Mist likely does not use the new login, which is required for this beta.


Please open a support ticket. We can migrate your account and then the option will become available.


Best,

Hendrik

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Hi,

I'm having the same problem as Marco - I'm unble to activate Login 2.0, even when I activated the beta program.
Could anyone please assist in migrating my account? I opened a ticket a week ago: Ticket#8729591

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Oskar,

Mailbox.org support didn't act on my ticket, even after 7 days no response. But once I made a request in the German language forum thread about the new interface, Login 2.0 was enabled in just a few hours. I can only recommend that you repeat your request in the German forum: https://userforum.mailbox.org/topic/9986-neue-mailbox-org-suite-frisches-design-und-smarte-features-jetzt-in-der-beta-testen

Best, Marco

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Hi, thank you both for your comments. Our support has a lot to do at the moment, since the amount of inquiries more than doubled in the last two months, this means it can take a while longer until a ticket has been answered. We have to ask for a little patience.

As to the Login 2.0: This feature is not yet active for all our customers and we stopped adding customers manually last week. Nonetheless I have activated your account, Oskar, since you have opened your ticket before the deadline.

Enjoy the Beta!

With kind regards

your mailbox.org team

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I'm really enjoying exploring the beta! It looks great. Thank you.

How can I report bugs? I am not able to access the support link support.mailbox.org ( am haven't been able to for months). I get a page in English and German and when I click on 'anmeldung' it tries to redirect and says it is authenticating, but then returns to the same page.

Anyway, here is my first bug report: When trying to create a signature and after pressing save, I get this message:

ErrorAn error occurred inside the server which prevented it from fulfilling the request.

No signature is created.

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There some to be no shortcuts for navigating through the message list (e.g. with j/k) - can this be added?

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How to connect to support? Nobody answer, mail doesn’t work over 6 days? Can someone send a phone number of this company to make sure that there are someone?

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Which ticket number is it, where you don't receive a reply from our helpdesk?

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#8728970

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Hi Max,

we just checked this an answered your ticket. Your account has been locked, because you have not extended your contract. We have unlocked your account now.

With kind regards

Your mailbox.org-team

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Hi.

Thanks for your answer. I have send more details to support.

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Own help desk.

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I really like the new suite. Especially Dark mode but also spacing and overall design. Thanks a lot.


One bug I found, I can't view my new mails in "Inbox" as it shows I have X number of unread mails but shows me only read ones. I can get to last few of these in Dashboard.

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How do install the PWA for smart phones?

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I think I stumbled on how to install the PWA for Android smart phones. You open mailbox.org in a web browser on your phone as you have in the past. After logging in, the site puts up a user interaction form asking you if you would like to open mailbox.org as an app. You tap "Install" and it does its thing. Then an icon appears on one of the app screens of your phone. If you tap this new icon, it takes you straight to mailbox.org. As far as I can tell, what the user sees after launching the PWA seems much the same, if not exactly the same, as what he or she sees in the updated (beta) web browser on Android.

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Please add an option to turn dark mode on/off.

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Can I ask, how will you work to address the bugs we report? Will they be looked and fixed incrementally , or will you gather them and then address them? The three I reported seem to be configuration/permissions issues. Will those be addressed quickly do you think?

Also, is there a way to enable a way to offer beta feedback in the interface itself? It's a hassle to have to write a support email each time I encounter a bug. Hopefully there won't be so many, but still...

Many thanks

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Hi Peter,

thank you for your question and for sending the bug-reports. We will address the bugs incrementally. How long it will take to fix the bugs depends on how complex they are and if we can work on them directly or if we have to escalate them directly to Open-Xchange. Unfortunately we can't say how quickly the bugs will be solved that you reported.

As of now the only way to give us feedback is via our helpdesk.

With kind regards

Your mailbox.org-team

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In the web browser user interface, in the Drive app, I could not find a button or menu item to upload a new file to a folder.

Also, I could not find anywhere to click "Details" which in the previous version, used to bring up a panel on the right hand side which contained information on the number of versions stored, etc. Once I closed this pane in the beta versionl, I could not re-open it.

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Spelling corrections:

Once I closed this panel in the beta version, I could not re-open it.

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I eventually found the large button labelled "New" to upload a new file to a folder. In the folder view, it is located above the folder list. I don't think this works intuitively. I think that if the button or icon were located above the listed files, it would be better for the user.

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While setting up log-on two factor authentication, I think the interface box that comes up to inform the user of success or failure needs to located right next to the box that the user last uses, viz. the box where he or she enters the 6 digit code to verify the set-up. In the beta version, there is a success or failure interface box but it is not immediately visible on a typical laptop screen. You have to scroll to the of the page to see it. The QR Code and seed word text take up a lot of space on a laptop screen.

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Here's my two initial reactions to trying the PWA on Firefox

- the logo is aligned weirdly on Firefox PWA

- sort order for unread mails was set up to something weird by default, but maybe I'm the only one with the new mails on top 🤔

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Hi,

we added a special logo to the PWA because our usual logo was looking a bit out of place.


As for the sorting: could you try it with and without grouping by conversations? There might be a bug there.


Best,

Hendrik

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I just added a new teams account to test the new experience. I like the new coat of paint. The PWA installation options is a nice addition compared to the old version. The settings panel looks way better then before. In terms of functionality, some things are new, but it is not a dramatic change. The online editors in Drive for example have not changed that much.

I have also setup Multi-Factor Authentication for the new account. During that setup I learned a few things that I want to provide here as feedback:

- In Step 1 it asks for a device name. It is not immediately clear this refers to the device you intend to use as the extra factor, such as an authenticator app on a smartphone.

- Step 2 could have more instructive text about examples of a TOTP-app, such as Google Authenticator or Microsoft Authenticator. I think most ordinary users understand “authenticator app” but not “TOTP-app”.

The first attempt to activate MFA failed. I typed in the code after adding the account to my authenticator app, but nothing happened. Like the GUI did not register anything. I logged out and back in and tried the steps again. This time the code was accepted and MFA was enabled.

Next, I created an email app-password. Very straightforward. Feedback:

1. The dialog should mention your must use your normal username in combination with the newly generated application password.

2. I miss the option to create an app password for Exchange Activesync, since only IMAP and SMTP are available. I strongly suggest to mailbox.org to also enable creation of email app passwords for Exchange ActiveSync, since this still is the easiest way to connect on mobile devices (in a way normal (not-IT) people understand.

I also created an application password for Carddav/Caldav. I was a bit surprised to see that this uses a unique username next to the password. This is very different compared to other online services that use MFA. It means users must store this separate combination of credentials for Carddav/Calddav next to their IMAP/SMTP credentials. And it creates a problem, described below.

I downloaded the configuration profile (mail, calendar, contacts) for MacOS and installed it via System Settings. This profile installation failed and I think I know why. The username for Carddav and Caldav in the profile preview shows the regular mailbox username. But, because MFA is enabled, the username provided with the application password must be used - at least I assume that is the cause. I got the following error:

The profile “mailbox.org Suite E-Mail (org.mailbox.app.mail,caldav,carddav.{username}@mailbox.org:c1876b7d-d1c5-7390-0000-0006001804bc)” could not be installed due to an unexpected error.

<DAAccountValidationDomain:102>

Creating a manual connection to Caldav, using the unique username and application password, also failed to sign in. Multi-Factor Authentication definitely needs work. I am sure I am using the correct Caldav address and server path to the calendar.

I hope mailbox.org can use this feedback to improve the MFA and connect your device experience. Main focus points are the lack of Exchange ActiveSync support and the fact that application passwords for Carddav/Caldav involves another username.

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Update this morning: I re-tested setting up a manual connection with Caldav, using the multi-factor username and application password. This works in the Vivaldi built-in Calendar on Windows 11. Yesterday, when I tested it, the manual connection via Caldav did not work on MacOS. I will try again later.

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Is there an official download site for the PWA app?

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Hi Cleary,

you install it via your web browser, e.g. using a share sheet in order to place it in your app drawer, the home screen or wherever you find your apps on your device.


Best,

Hendrik

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Thanks. I eventually found an item to click on (which lead to the PWA) in one of the menus in mailbox.org in a web browser accessed on Android. After I clicked on it, a new icon for the PWA later appeared on my Android home screen. I thought that finding the appropriate menu item was not straightforward, and understanding its terminology was not intuitive for someone who had not used a PWA previously.

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When using the Android version of the PWA, in the drive (file storage) app, how do you bring up the panel which displays the details of files?

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I really like the new design, however I think the settings placements are a bit odd. I appreciate personal data settings being under the profile picture, that's very intuitive, but both the cogwheel on the top right and the hamburger menu on the top left having different settings menus is a bit odd. Maybe it'd be better if the "all settings" button in the cogwheel's menu was highlighted so one could find the rest of the settings more easily? Or maybe put it at the bottom instead of the top? I'm sure you'll figure something out. I for one assumed the cogwheel just contained quick settings at first since the Layout section caught my attention and I only skimmed down from there visually, not up, so I entirely missed the "all settings" button and only found the rest of the settings under the top left hamburger menu shortly after. That may just be a me problem though.

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I agree. I also think there are a few things that could be not quite intuitive, or different enough from the previous GUI, to make you hesitate. However, I am quickly getting used to the idiosyncrasies of the new GUI, and I think it is a big improvement overall.

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In the Settings menu, under Security, does the Automatic Sign Out feature do anything? When I click on the down arrow for it, I see only a blank box.

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In the Settings menu, under Security, I think the Email App Passwords feature should be called something like Email App Management because this is where I think you can enable or disable IMAP and SMTP client apps as well as merely set passwords for them.

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