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Email configuration on iPhone mail app with the new Login

Roberto Morelli shared this problem 9 days ago
Published

Hi everyone,

This morning I configured my email with the new Login procedure and since then I cannot configure the mail app on my iPhone (the standard Apple one) to work correctly.
It gives me an error message with the "Wrong password".
I tried to change the password with the one I'ce chosen for the account, I tried to delete the account and create a new one with the guided procedure on the mail portal, but with no success.
Is the procedure to configure the mail on the mail app on iPhone different? Where can I get the new one?

Replies (2)

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I have the same problem since switching to new authenticator based MFA. Have created new app-password and tried that but still prompts for a password. Have contacted support - no contact for 3 days and 1 day in the ticket was closed. I have reopened. Mailbox - please get on top of this!

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Sussed it - existing iOS Mail account does not give you options for outgoing/incoming etc. I deleted it and setup from scratch choosing Other as provider then following these instructions with app-password for password: https://kb.mailbox.org/en/private/e-mail-article/setup-with-mail-app-for-ios/

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