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Rule "File into" defaults to "Inbox" and can not be changed

Thijs K shared this problem 13 months ago
Published

I intent to create a rule to move incoming email with a subject into an already created subfolder of "Inbox". However the dropdown menu of "Select folder" is greyed out and can not be changed, see screenshot. Any work arounds possible? Or is this a lacking feature?

Replies (4)

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Can't you click "Select folder"? Yes, the UI is horrible.

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You are double right! Thanks :)

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Ah, yes, the grey-on-white text which looks like a label is clearly a button. Thanks for pointing it out.

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Just a small bit of feedback for mailbox.org ... this is clearly an issue. I just joined yesterday and was doing the exact same thing, by clicking on the thing that looked like a button or dropdown, and not clicking on the thing that looked like a label, but was actually the select button. If after 13 months UI mess like this isn't fixed or at least changed, makes me wonder about the longevity of the system - is it just left to rot? - and there I was thinking I might switch everything over, but perhaps not.

Do any developers, or even management, read these forums? Do you take feedback? Do you act on it? This is feedback from us, so feedback from you would be most welcome. Thanks.

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Hello Andrew Chilton,

Thank you for bringing this usability issue to our attention. A clickable element should be recognisable as such, and we understand your point that the current design doesn't make this clear enough.

The webmail interface is based on Open-Xchange (OX), so changes to its UI partly depend on their development like in this case. We will pass the feedback on, but unfortunately can't promise whether or when a particular change will be implemented.

We do read the forum and take feedback from our users seriously. At the same time, we have to prioritise issues and feature requests across the product, and not every suggestion can be addressed immediately. We kindly ask for your understanding.


Kind regards

Your mailbox Team

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Useful links:

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