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Mailbox support doesn't respond
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I've submitted a ticket about Mail guard password that was forgotten 9 days ago and still no response, even after resubmitting other tickets.
Our research institute uses this service, so I'm locked out from my professional mailbox and can't send emails.
I'm very much surprised on why they chose Mailbox since the support is non-existent !!
I like this idea 
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Hey,
I'm not Mailbox support, but there are like over double the amount of Ticket's as usually at Mailbox since the US stuff happened + the Redesign/Relaunch + Simply getting more known at all. They are some new Employees at the Support, but It's still simply way too many Tickets. Most information I say was taken of the German Forum. Totally sorry to hear tho you forgot your Password and hope for yourself you keep it in a Password Manager next time, so this wouldn't happen a lot.
Hey,
I'm not Mailbox support, but there are like over double the amount of Ticket's as usually at Mailbox since the US stuff happened + the Redesign/Relaunch + Simply getting more known at all. They are some new Employees at the Support, but It's still simply way too many Tickets. Most information I say was taken of the German Forum. Totally sorry to hear tho you forgot your Password and hope for yourself you keep it in a Password Manager next time, so this wouldn't happen a lot.
Hi there,
we're very sorry to hear that you have had issues with our support. As Volkhard wrote, we have a lot of inquiries right now, but we are trying our best to answer them as soon as possible. We even got new colleagues and help from other departements, but it's still a lot.
As we can see your inquiry is being worked on at the moment.
We apologize for the inconvenience.
With kind regards
Your mailbox-team
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Useful Links:
Hi there,
we're very sorry to hear that you have had issues with our support. As Volkhard wrote, we have a lot of inquiries right now, but we are trying our best to answer them as soon as possible. We even got new colleagues and help from other departements, but it's still a lot.
As we can see your inquiry is being worked on at the moment.
We apologize for the inconvenience.
With kind regards
Your mailbox-team
---
Useful Links:
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