Welcome to the mailbox user forum
Deleted emails back in my inbox
In Progress
Hi,
I continually find that mails I have deleted, return to my inbox.
Any ideas of where to look for resolution?
I use the web app as well as my iphone email app.
Thanks
Monique
The same problem 
Access denied
No connection
Real-time notifications may not work
Hi Monique,
thank you very much for your message. This sounds like there could be an issue with an external client like with your iphone Mail app. Please deactivate your mailbox-account in all your external clients like Apple Mail, Thunderbird, Outllok etc. Then please check, if delete e-mails still return to your inbox. If you the deleted e-mails don't show up again it's probably an external client. You can activate your mailbox-account one after another in order to check which one is responsible.
Alternatively you could delete your external clients, reinstall them and set up your mailbox-account again.
If this does not work, please contact our support team. You can reach our helpdesk here https://support.mailbox.org. Alternatively, you can also send an e-mail to helpdesk@mailbox.org. Our supporters will take care of your request.
With kind regards
Your mailbox-Team
---
Useful Links:
Hi Monique,
thank you very much for your message. This sounds like there could be an issue with an external client like with your iphone Mail app. Please deactivate your mailbox-account in all your external clients like Apple Mail, Thunderbird, Outllok etc. Then please check, if delete e-mails still return to your inbox. If you the deleted e-mails don't show up again it's probably an external client. You can activate your mailbox-account one after another in order to check which one is responsible.
Alternatively you could delete your external clients, reinstall them and set up your mailbox-account again.
If this does not work, please contact our support team. You can reach our helpdesk here https://support.mailbox.org. Alternatively, you can also send an e-mail to helpdesk@mailbox.org. Our supporters will take care of your request.
With kind regards
Your mailbox-Team
---
Useful Links:
Hi Monique,
thank you very much for your message. This sounds like there could be an issue with an external client like with your iphone Mail app. Please deactivate your mailbox-account in all your external clients like Apple Mail, Thunderbird, Outllok etc. Then please check, if delete e-mails still return to your inbox. If you the deleted e-mails don't show up again it's probably an external client. You can activate your mailbox-account one after another in order to check which one is responsible.
Alternatively you could delete your external clients, reinstall them and set up your mailbox-account again.
If this does not work, please contact our support team. You can reach our helpdesk here https://support.mailbox.org. Alternatively, you can also send an e-mail to helpdesk@mailbox.org. Our supporters will take care of your request.
With kind regards
Your mailbox-Team
---
Useful Links:
Hi Monique,
thank you very much for your message. This sounds like there could be an issue with an external client like with your iphone Mail app. Please deactivate your mailbox-account in all your external clients like Apple Mail, Thunderbird, Outllok etc. Then please check, if delete e-mails still return to your inbox. If you the deleted e-mails don't show up again it's probably an external client. You can activate your mailbox-account one after another in order to check which one is responsible.
Alternatively you could delete your external clients, reinstall them and set up your mailbox-account again.
If this does not work, please contact our support team. You can reach our helpdesk here https://support.mailbox.org. Alternatively, you can also send an e-mail to helpdesk@mailbox.org. Our supporters will take care of your request.
With kind regards
Your mailbox-Team
---
Useful Links:
Replies have been locked on this page!